Applications & Process Lead

Overview

Overview

Are you someone who thrives at the intersection of business process and technology? Do you enjoy translating what people actually do into what systems need to support? If you are energized by bringing order to complexity, this opportunity is for you.

Your Opportunity

We are seeking an experienced Applications & Process Lead to own the business and process layer across our technology portfolio. This is a pivotal role in a period of significant transformation; we are in a period of ERP selection, and the successful candidate will be central to how we evaluate, implement, and govern our systems going forward.

Lead the strategic rationalization of our custom application portfolio throughout our ERP transformation, overseeing the migration, integration, or sunsetting of legacy systems. You will lead quality and requirements standards across the broader portfolio, managing everything from UAT planning to automation triage and release readiness. 

This is a full-time, hybrid position requiring a minimum of three days per week in our London office.

About Dillon

Dillon Consulting Limited (Dillon) is a proudly Canadian, 100% employee-owned professional consulting firm specializing in planning, engineering, environmental science, and management. With over 25 offices and more than 1100 employees across Canada, we offer a wide range of services related to building and improving facilities and infrastructure, protecting the environment, and developing communities. 

At Dillon, we strive to remain at the forefront of technology and innovation and thrive on interdisciplinary collaboration, empowering our people to challenge conventional thinking and build careers focused on creating a lasting impact in our communities. We are committed to ongoing professional development and celebrate the unique perspectives that each team member brings to the table.

Employee ownership is available to all Dillon team members, and over 60% of our employees’ own shares in Dillon. Through employee ownership, we return the financial benefit created by our project work to the very people who created that value. Because we are an employee-owned firm, your voice will be an essential part of our shared success. 

Responsibilities

As the Applications & Process Lead, you will utilize rigorous business analysis to drive the strategic alignment of our application ecosystem, ensuring our technology portfolio and ERP initiatives effectively support and evolve with our business processes.

• Build and maintain the inventory of custom applications and the business processes they serve; run fit-gap analysis against ERP capabilities; recommend absorb, modify, or retire per application in collaboration with the Solutions Architect.
• Document current-state business processes ahead of vendor engagement; validate that captured requirements reflect actual business needs; own requirements traceability so scope creep is visible.
• Represent operational business processes in ERP program governance, collaborating with the lead managing financial and accounting modules.
• Support data migration validation: data mapping review, reconciliation sign-off with business owners.
• Plan and coordinate UAT: test scenarios with business users, defect tracking, readiness assessment.
• Own quality strategy and acceptance verification across the portfolio: test strategy per initiative, acceptance test design, release readiness sign-off.
• Requirements elicitation, user stories with acceptance criteria, process mapping, and pushing back when the request does not match the problem.
• Triage and qualify departmental automation requests before they reach developers.
• Act as the business liaison for prototyping requests and automation initiatives. Represent practitioner teams on automation and prototyping requests translating needs into defined requirements.

Qualifications

• Undergraduate degree in Business, Computer Science, or a related field.
• Requirements elicitation and documentation: user stories, acceptance criteria, process mapping using BPMN or equivalent.
• UAT planning and coordination experience.
• Data literacy: SQL basics and data mapping comfortable working with raw data from source systems.
• Stakeholder management; comfortable in program governance settings.
• Low-code platform familiarity and change management experience are considered assets.

Experience

• 5+ years in business or systems analysis, including at least one full ERP or major system implementation on the client side.

Compensation

$80,000 – $110,000

Dillon is including the salary range that we in good faith believe may offer for this position. It will be dependent on the successful applicant's education, experience, and skills, in addition to internal equity and geographic region. Dillon reserves the right to pay outside of the posted range, contingent on factors unrelated to an applicant's gender or other status protected by provincial and/or federal law.

In addition to a competitive base salary, Dillon offers:

• Flexible work hours and hybrid work arrangement options to help balance the competing demands of work and personal life

• Employee share purchase plan
  • Dillon is 100% employee-owned, and share ownership is open to all employees. Our annual share dividends have historically outperformed the market average.
• Dillon’s Overtime Directive 
  • This Management Directive establishes a firm-wide 40-hour weekly overtime threshold, after which premium pay applies, ensuring consistent and fair compensation across all Canadian offices.
• Competitive benefits package, including:
  • Comprehensive health benefits
  • Generous retirement savings plan with employer matching up to 5.5%
  • Student loan repayment assistance 
  • Wellness allowance and enhanced mental health benefits
  • Ample paid vacation
  • Employee and Family Assistance Program (EFAP)
  • Goodlife Fitness Corporate Membership rates

Health & Safety at Dillon

Prospective employees are expected to fully align with Dillon's core commitment to Health & Safety. This includes active, ongoing engagement with our Health & Safety processes and platform, and the active, ongoing identification and reporting of health and safety hazards.

Employment Equity, Diversity & Inclusion at Dillon

Dillon is committed to employment equity and an inclusive, diverse workplace where opportunities are based on skills and abilities. If you require accommodation during the interview process, please let us know. 

Technology enablement and the use of AI at Dillon

Please be advised that Dillon uses AI-assisted tools to support aspects of our recruitment process to increase efficiency and fairness. While AI supports the process, all hiring decisions are made by our human recruiting team. By applying, you acknowledge and consent to this use.

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