Lead Application Support Engineer

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Title: Lead Application Support Engineer 

Location: Sydney NSW  II Hybrid

Job Type: Full Time || Permanent   

Job Description  

Get To Know Us:  

SS&C GIDS provides information processing and computer software services and products.  The Company’s operating segments include financial markets, customer management, professional services, and output solutions.  SS&C GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries.  

Why You Will Love It Here!   

• Flexibility: Hybrid Work Model  

• Your Future: Income Protection Insurance & Salary Continuance  

• Work/Life Balance: Generous Bereavement & Compassionate leave  

• Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance  

• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity  

• Training: Hands-On, Team-Customized, including SS&C University  

• Extra Perks: Discounts on fitness clubs, travel and more!  

 What You Will Get to Do: 

• Deployments using the existing CI/CD pipeline (Octopus Deploy, TeamCity, git/TFS, PowerShell and other tools) 

• Lead automation efforts across the DevOps supported tools & Managed Services Platform 

• Incident response for production hosted environments, conduct technical analysis and diagnose as well as correct, potential errors and faults in existing software systems and programs.

• Provide technical leadership and mentorship to a team of application support engineers. 

• Compile and update software program documentation, guidelines and operational manuals.

• Enforce support standards, and ensure best practices 

• Completes documentation and procedures for support and maintenance as well as for end users.

• Manage technical risks and ensure system availability. 

• May interact with users to define system requirements and/or necessary modifications. 

 What You Will Bring:  

• IT degree, or equivalent experience 

• 6+ years experience working in an Application Support role  

• Solid understanding of DevOps practices and methods 

• Working knowledge of SDLC principles and methodologies 

• Experience working with ITIL based processes 

• Understanding of hosting production environments on AWS and Virtual Environments 

• Advanced knowledge of Continuous Integration / Continuous Delivery build pipelines 

• Experience working with infrastructure as code 

• A passion for automating manual processes 

• Keen to continuously improve & innovate 

• Monitoring system and application performance and alerts 

• Flexible working in shifts  

• Strong written and verbal communication skills. 

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.