Providence Place at Ingleside is an exceptional 55-plus active adult independent living community and retirement community located on a scenic hilltop in Holyoke, Massachusetts.

We work diligently to enhance the senior independent living experience and offer a variety of programs for our residents to maintain an active lifestyle.

Performs various functions of a secretarial nature including answering and routing of phone calls, sorting incoming staff/resident mail, typing and copying reports. Exhibits politeness and courtesy towards visitors: cooperation with staff; keeps confidential all matters relating to facility.

PRIMARY JOB RESPONSIBILITIES AND DUTIES:

Demonstrates, promotes and integrates the THSC Mission and core values by:

1. Answers all incoming phone calls by the third ring clearly and concisely identifying the facility. Routes call to proper person, paging appropriately or taking message.

2. Ensures customer satisfaction by greeting and directing visitors in a polite, helpful manner. Demonstrates respect and regard for all residents, families and co-workers to ensure a professional, responsive and courteous environment.

3. Sorts and directs mail and deliveries in a timely fashion to proper person or department; performs various secretarial duties.

4. Maintains complete confidentiality in respect to resident and facility business.

5. Maintains high standard of employee conduct in accordance with Federal, State, Local and THSC standards.

6. Follows all safety, security, infection control and hazardous materials policies and procedures; performs all tasks to assure resident and personal safety and the protection of co-worker and facility property.

7. Must follow emergency protocols as the first responder to safety/resident/building events as first line staff/first contact.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

1. Must be able to read, write, converse in English; demonstrate ease with multi-task assignments. Must have sufficient maturity, social and computer skills as acquired by a high school diploma or equivalency. Must have current, valid driver’s license.

2. Attends all mandatory SPHS yearly inservices on resident rights/safety/right to know/Bloodbourne pathogens according to DPH regulations. Attends CSR inservices on a quarterly basis and other training as needed.

WORKING CONDITIONS:

1. Requires moderate physical effort and mobility on a regular basis. Continuous sitting with frequent standing, walking, bending, stooping, reaching, lifting, pushing and pulling. Some irregularity in hours due to weekend/holiday scheduling. Some stress due to deadline demands.

REPORTING RELATIONSHIPS:

1. Reports to Business Office Clerk.

2. May assist in departmental training with new procedures/policies.

3. Has no other responsibility for supervising the work of other employees