- Salary
- $125k – $145k/yr
- Location
- Arlington, VA
- Workplace
- Onsite
- Type
- Full-time
- Department
- Infrastructure
- Seniority
- Manager
- Source
- Lever
Description
Stand Together is a philanthropic community that helps America’s boldest changemakers tackle the root causes of our country’s biggest problems, from education to the economy, broken communities, and toxic division, among dozens of other pressing issues. We provide our partners with access to resources including funding, thought leadership, a network of peers, and a playbook for applying proven principles to transform lives and society.
As an IT Service Delivery Manager, you will lead the team responsible for delivering exceptional technical support experiences across the organization. You will oversee day-to-day service operations, develop a high-performing support team, and drive continuous improvement initiatives that enhance employee productivity and satisfaction.
In this role, you will balance operational excellence with strategic problem solving, using data and insights to improve service delivery, strengthen support processes, and address root causes of recurring issues. You will partner closely with IT leadership and stakeholders across the organization to ensure employees receive reliable, timely, and customer-focused technology support.
Skills
JiraComplianceCustomer ServiceITIL
Benefits
Competitive benefits: Enjoy a 6% 401(k) match with immediate vesting, flexible time off, comprehensive health and dental plans, plus wellness and mental health support through Peloton and Talkspace. A meaningful career: Join a passionate community of over 1,400 employees dedicated to improving lives and driving innovative solutions to complex social challenges. Commitment to growth: Thrive in a non-hierarchical environment that empowers employees to discover, develop and apply their unique talents.
