Call Center Supervisor

Job Overview

As a Call Center Supervisor, you'll have the opportunity to lead a team that makes a difference for customers every day. You'll champion exceptional service, develop and empower team members, and drive operational excellence in a fast-paced environment. From coaching and performance management to solving complex customer challenges and improving processes, you'll be at the center of creating outstanding experiences for both customers and employees. 

 

Highlights of your role

• Inspire, coach, and develop a high-performing team dedicated to delivering exceptional customer experiences.
• Lead day-to-day call center operations, ensuring service goals are met and customers receive timely, effective support.
• Serve as a trusted resource for resolving complex customer concerns and empowering your team to succeed.
• Partner with teams across the organization to enhance processes, improve efficiency, and elevate the customer journey.
• Champion a culture of continuous improvement, accountability, and service excellence.

You're a good fit if you have (or if you can)

• Build strong, collaborative teams and bring out the best in others through coaching and leadership.
• Communicate with confidence and professionalism, whether supporting customers, guiding team members, or partnering across the business.
• Thrive in a fast-paced environment where balancing priorities and solving challenges are part of the day.
• Use data, insights, and critical thinking to drive performance and improve the customer experience.
• Embrace technology and leverage tools like Salesforce and Microsoft Office to stay organized and deliver results.

Also want to make sure you have

• Minimum 3 years in customer service/call center expereince 
• Familiarity with warranty processes
• At least 1 year in a supervisory or team lead role

 

We invite you to See Yourself at Marvin

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

 

For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first.

 

We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

 

Some of our unique and most popular benefits include:

 

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
• Giving at Marvin – participate in organized volunteer opportunities
• Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

Marvin is an Equal Opportunity Employer

Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at [email protected].

 

Compensation

$65,000 to 80,000, pay based on experience