Quality Manager

Key Responsibilities

Quality Management System

• Maintain and continuously improve the Quality Management System in accordance with IATF 16949 and ISO 9001.
• Ensure compliance with customer-specific requirements and applicable statutory regulations.
• Manage document control and quality records.
• Coordinate Management Review meetings and monitor quality objectives.

Customer Quality

• Serve as the primary quality contact for customers.
• Lead customer complaint investigations using structured problem-solving methodologies (8D, 5 Why, Ishikawa).
• Ensure timely responses to customer concerns and corrective actions.
• Monitor customer scorecards and drive improvement actions.

Supplier Quality

• Support supplier development and supplier quality performance.
• Participate in supplier audits and corrective action follow-up.
• Review supplier PPAP documentation when required.

Manufacturing Quality

• Ensure process controls are effectively implemented.
• Review and approve:
  • Control Plans
  • PFMEA
  • Process Flow Diagrams
  • Work Instructions
• Monitor production quality KPIs and initiate improvement projects.
• Lead containment activities for non-conforming products.

Product Launch

• Coordinate APQP activities.
• Prepare and submit PPAP documentation.
• Participate in design and process reviews.
• Ensure successful product launches.

Audits

• Plan and manage:
  • Internal audits
  • Layered Process Audits (LPA)
  • Product audits
  • Customer audits
  • Certification audits
• Ensure corrective actions are implemented and verified.

Continuous Improvement

• Promote Lean Manufacturing and Continuous Improvement initiatives.
• Lead root cause analysis activities.
• Analyze quality data and identify trends.
• Reduce Cost of Poor Quality (COPQ).

Team Leadership

• Lead and develop the Quality Department.
• Coach quality technicians and inspectors.
• Identify training needs.
• Promote a culture of quality throughout the organization.

Qualifications

Education

Bachelor's degree in:

• Engineering
• Manufacturing Engineering
• Industrial Engineering
• Mechanical Engineering
• Quality Engineering
• Or equivalent experience.

Experience

• Minimum 5 years of experience in automotive manufacturing.
• Minimum 3 years in a Quality Management role.
• Experience within Tier 1 or Tier 2 automotive suppliers preferred.
• Experience with aluminum machining, CNC machining, or metal manufacturing is highly desirable.

Required Knowledge

• IATF 16949
• ISO 9001
• AIAG Core Tools:
  • APQP
  • PPAP
  • FMEA
  • MSA
  • SPC
• GD&T
• Statistical analysis
• Root Cause Analysis
• Customer Specific Requirements (GM, Ford, Stellantis, etc.)
• Internal auditing
• Problem-solving methodologies (8D, A3, 5 Why)

Technical Skills

• Microsoft Office Suite
• Advanced Microsoft Excel
• ERP systems
• Minitab (preferred)
• Quality management software
• Data analysis and reporting