- Location
- Angeles City
- Workplace
- Onsite
- Type
- Full-time
- Department
- Sales
- Closing date
- Today
- Source
- CareersPage
Description
Position Title: Salesforce Application Support Specialist
Work Set Up: On-site
Schedule: 6:00 AM to 3:00 PM PH Time
Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga
Quick Rundown:
We are looking for a proactive Salesforce & Application Support Specialist to join our IT team. This role focuses on Salesforce administration and optimization, supporting business-critical applications, and providing general IT support. The ideal candidate enjoys solving problems, takes ownership, and thrives in a dynamic environment where their work makes a direct impact.
What You’ll Do:
Application Support - Salesforce
Administer and maintain the Salesforce platform, including user setup, roles, profiles, permission sets, sharing rules, and security settings
Design, build, test, and maintain automations using Flow
Develop and maintain reports and dashboards to provide actionable insights to stakeholders
Perform regular data audits to ensure data integrity across the system
Collaborate with cross-functional teams to gather requirements and implement enhancements
Stay current with Salesforce releases and recommend relevant features or improvements
Provide end-user support for both existing functionality and newly implemented features
Produce and maintain process and user documentation
Application Support – Other Applications and General IT Support if required – full training given
Provide support for other applications within the technology stack, including ERP and internal business tools
Assist with troubleshooting, user queries, and escalations across supported platforms
Contribute to documentation, user guides, and training materials for non-Salesforce applications
Liaise with vendors and internal stakeholders to resolve issues and coordinate minor enhancements
Escalate issues appropriately and assist with IT housekeeping tasks as required
Support the IT team with ad hoc tasks and projects as the business grows
What We’re Looking For:
2–4 years of hands-on experience as a Salesforce Administrator, with demonstrated Service Cloud experience
Strong understanding of the Salesforce ecosystem and platform best practices
Proficiency in Flow automation, report and dashboard creation, and data management
Experience supporting business applications beyond Salesforce (ERP, ticketing systems, or similar)
Excellent communication and problem-solving skills, with the ability to work across technical and non-technical stakeholders
Salesforce certification(s) preferred
Familiarity with Apex, SOQL, or Visualforce is a plus
Experience in Agile environments or using project management tools such as Jira or Asana is advantageous
Why You’ll Love Joining the CO Fam!
At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.
Here’s what’s in store for you:
Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.
Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.
Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.
Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.
Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.
Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!
At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!
