Software Engineer I

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

7-Eleven is looking for a Software Engineer to join a team of multidisciplinary engineers who create and support applications for 7-Eleven customers. The individual can be assigned project work, Production Support responsibilities and performing duties such as patching servers to address vulnerability risks and threats to our software and systems. This role will cover multiple disciplinary duties and require flexibility with changing priorities of work, based on company needs.

KEY DUTIES AND RESPONSIBILITES:

• Experience working for large scale enterprise applications.
• Identify Issue patterns.
• Troubleshoot application issues by analyzing data/application/interfaces.
• Assist during support hours of operation and during off hours for production emergencies.
• Respond to and act on Alerts within SLA
• Perform level of effort estimates for assigned tasks and change orders.
• Identify root causes for technical issues in production.
• Develop code updates to fix reported defects.
• Follow the production support best practices.
• Comfortable with handling night alerts in shifts
• Key role in maintaining the stability and performance of applications, while also leveraging your backend development skills to enhance and optimize these systems.
• Collaborate closely with backend development teams to diagnose and address application defects and performance bottlenecks.
• Monitor application health, performance, and availability, taking proactive measures to ensure optimal operation.
• Document support procedures, best practices, and incident resolutions.
• Ability to install application certificates on servers as well as install patches to address any critical vulnerabilities identified by the security team.

EDUCATION AND EXPERIENCE:

EDUCATION: Bachelors/4 Yr Degree

YEARS OF RELEVANT WORK EXPERIENCE: 4+ years

                                                                                                                                       

SPECIFIC KNOWLEDGE AND SKILLS:

• Ability to multitask working multiple issues at one time.
• Desired 2-4 years of hands-on programming / Scripting experience
• Familiar with AI development tools
• Familiarity with APIs / Server-side development experience using microservices architecture
• Strong experience in supporting applications in a production environment.
• Exposure to any scripting language for automation and support tasks
• Solid understanding of application servers, databases, and backend technologies
• Knowledge of incident management, problem resolution, and ITIL processes is a plus.
• Familiarity with monitoring and logging tools such as New Relic, Splunk, Nagios, or ELK
• Exceptional troubleshooting and problem-solving skills
• Strong communication skills, both written and verbal
• Ability to work independently and collaboratively within a team.
• Willingness to participate in an On-Call rotation.
• Experience with containerization technologies like Docker and Kubernetes
• Familiarity with cloud platforms AWS and Azure
• Knowledge of DevOps practices and CI/CD pipelines
• Experience in developing NoSQL and SQL databases, designing data models, proficient in querying data for quality, analysis, analytics, and ad hoc reporting is preferred.
• Knowledge in API security frameworks, token management and user access control including OAuth, JWT, Open API, etc.
• Ability to work in an Agile / SCRUM environment.

This job description is intended to describe the general nature and level of the work being performed by the individuals assigned to this job.  This is not an exhaustive list of all duties and responsibilities.  Management reserves the right to amend and change the duties and responsibilities of this job to meet business and organizational needs as necessary. 

Pay: $49,500.00 -$97,250.00 Annual

If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative For Hiring.

For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.

For a general description of all benefits 7-Eleven is offering in Canada for the position, please visit this link.