NAC - Customer Care Resources Coordinator

Description

The primary responsibility of this position is to manage and support National Account activities, including customer requests, order processing, documentation, billing support, and ongoing customer service. This role serves as a key point of coordination among customers, brokers, subcontractors, and internal Baker teams to ensure information is accurate, complete, and communicated in a  imely manner.

The position is responsible for completing daily, weekly, monthly, and quarterly activities while maintaining accurate data, organized records, and up-to-date account information. The role also provides support to the accounting team  through routine data entry, invoicing, accounts receivable activities,  reconciliations, and other accounting functions as needed.

 Please see our website for more information regarding Baker Commodities, Inc. www.bakercommodities.com  

Compensation and Benefits 

• $24.00 hourly 
• Medical, dental and vision coverage offered 
• 401(k) With employer contribution 
• Paid holidays, vacation and sick time 
• Company sponsored life insurance 
• Company sponsored short and long-term disability? 
• Pet Insurance 

 Duties and Responsibilities   

• Respond to customer requests by phone and email and manage related activities through Salesforce.
• Follow up on customer requests, work orders, and other account activities through completion.
• Enter, process, and maintain accurate work order and customer information in company systems.
• Manage and maintain customer account information in Salesforce and other internal systems.
• Process customer work orders, including entry, acceptance, follow-up, documentation, and billing.
• Maintain accurate records of financial transactions and related customer account activity.
• Review invoices and supporting documentation for completeness, accuracy, and proper documentation prior to entry or submission.
• Assist with the preparation, organization, and maintenance of documentation required for billing and audit support.
• Maintain organized electronic and physical records of transactions, invoices, work orders, and customer accounts.
• Support accounts receivable activities, including invoice tracking, research, and follow-up on outstanding items.
• Assist with reconciliation activities and research and resolve discrepancies as identified.
• Assist with cash receipt application in the ERP system.
• Prepare and process manual invoices, credit memos, and debit memos as needed.
• Upload invoices and required supporting documentation to third-party platforms and customer portals.
• Generate basic reports and assist with data validation and accuracy reviews.
• Communicate with internal departments, customers, brokers, and subcontractors to obtain missing information and resolve discrepancies.
• Provide general administrative, customer service, and accounting support as needed.
• Maintain a high level of attention to detail and accuracy in all work performed.
• Conduct all interactions with customers, vendors, subcontractors, and coworkers in a professional and ethical manner.
• Follow established department and company policies, procedures, and internal controls.
• Keep up regular attendance and punctuality; regular attendance and punctuality are essential for the smooth operation of this company.
• Perform other duties and responsibilities as assigned.

Requirements

Qualifications (KSA, professional certifications, education, experience, travel requirements): 

• Minimum of two years of post-secondary education beyond a high school diploma or two years of relevant work experience.
• Ability to understand and follow oral and written instructions and complete assigned tasks accurately and efficiently.
• Strong problem-solving and analytical skills, with the ability to identify issues and determine appropriate solutions.
• Ability to manage multiple tasks and priorities while working effectively and collaboratively with others.
• Strong data-entry skills with a high degree of accuracy and attention to detail.
• Excellent organizational and time-management skills.
•  Proficiency in Microsoft Word, Excel, and Outlook, or comparable email and office software applications.
• Ability to maintain confidentiality and handle customer, financial, and company information professionally.
• Less than 5% of travel will be required for this position. 

Physical Demands/Requirements: 

Constantly (over 2/3):

• Operates computer and other office productivity machinery such as calculator, copy machine and printer.
• Remain in a stationary position for 50% or more of the time
• Review documents, organize data and detect accuracy of information

Frequently (1/3-2/3):

• Moves throughout office accessing files, office machinery, etc.
• Communicates with customers and co-workers and exchanges accurate information in-person, telephonically and via electronic devices/e-mail

Occasionally (under 1/3):

• Moves materials or documents up to 25 lbs

About Baker Commodities, Inc. 

Baker Commodities Inc. has been in business for over 80 years. We are a privately owned company with?manufacturing facilities strategically located within the United States providing quality products and services worldwide. Much of our success is due ?to our outstanding employees. Through their careful attention to quality, service, innovation and integrity, we will continue to be one of the world's premier rendering companies. ? 

EOE STATEMENT 

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability status, protected veteran status or any other characteristic protected by applicable federal, state or local law. ? 

Co ID: Baker Commodities

Job ID: 03B 082826 1690 1 

JD: 1690 03-082626 A