Financial Services Support Specialist I

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Because of Young Life’s exclusive Christian purposes of evangelism and discipleship as set forth in its Articles of Incorporation and in these Bylaws, and to reflect what has always been and will continue to be the position of Young Life, specifically the Christian belief that each and every employee and volunteer of the corporation should minister as a servant of God with the primary responsibility of proclaiming the gospel of Jesus Christ and, as such, is an integral part of the Christian mission and ministry of the corporation,
Young Life shall only employ individuals or enlist volunteer leaders who: (a) profess a belief in Jesus Christ as their personal Savior and Lord; and (b) subscribe to the statements and policies required of all Young Life staff, including the Young Life Statement of Faith. Therefore, employees and volunteers of Young Life, during working and nonworking hours, shall: (i) be ready, willing and able to fulfill such ministry functions as may be required by the organization; (ii) refrain from conduct and statements that detract from the biblical standards taught and supported by Young Life, and (iii) abide by all policies and practices of Young Life including, without limitation, those related to religious belief or ministry activities.

At Young Life, our mission is to introduce adolescents to Jesus Christ and help them grow in their faith. We invite you to join us in this life-changing work, building relationships and creating spaces where young people feel seen, known, and loved.

Financial Services Support Specialist I

Summary:
Exemplify Financial Services’ commitment to serve with integrity and passion, execute with excellence, and demonstrate Christ-honoring care and professionalism while representing the mission of Young Life. Create solutions through collaborative efforts within the department and across departmental lines. This position is a customer service oriented person who prioritizes and completes multiple task projects with a positive and resourceful attitude to contribute to the front line Financial Services support to the field.


Essential Duties:

Field Support

Represent the Financial Services department in an efficient, professional manner to donors, parents, friends of Young Life, and Young Life staff and volunteers. Create and maintain excellent customer relations.

Provide timely and Christ-like support to staff and volunteers related to YL Connect and additional financial systems through email and phone interactions.

Build a rapport amongst multiple level field staff and volunteers that creates an approachable environment for supporting financial needs.

Assist staff and volunteers with a variety of financial needs to include (but not limited to):

YL Connect support

Tracking contributions and payments

Revenue processing best practices

Donor/payer support

IRS contribution regulations

Cash flow

Research and corrections

Revenue policies and procedures

Escalate complications to specific departments. Track and communicate problem-solving steps for successful and satisfactory resolution.

Maintain confidentiality of all aspects of contact and financial data.

Maintain tracking records of calls, when necessary.

Other duties as assigned.

Training

Along with the supervisor, collaborate with Financial Services teams to equip local field operations for success.

Along with the supervisor, assist the YL Connect Training Department with implementing the YL Connect Training Model.

Other training needs as assigned.

Working Conditions:

Office environment.

Individual will be sitting at his/her desk the majority of the day; must be able to sit for long periods of time.

Individual will have specific scheduled support times and scheduled lunches.

Mandatory overtime will be required on an as-needed basis.

Education:

Minimum of a high school diploma or GED.

Experience Required For The Job:

Minimum of one year proven customer service experience and exceptional customer service skills.

Some business related experience preferred.

Ability to work in highly technical software.

Excellent professional communication skills (verbal and written).

Ability to pay extreme attention to detail and handle daily multi-tasking.

Successfully prioritize and accomplish tasks in a fast-paced, detail-oriented work environment.

Strong organizational and problem solving skills.

Must have strong Internet navigation skills.

Must be a team player.

Has a desire to learn, help others and serve as a resource.

Proficiency in Microsoft Office Suite, especially Word and Excel.

Young Life background is a plus.

Knowledge in Salesforce is a plus.

Job Specific Working Conditions:

Pay Transparency

In the U.S., the standard base pay range for this role is outlined below. This base pay range is for the U.S. and is not applicable to locations outside of the United States. 

The anticipated hourly rate for this position can range from $16.20-$20.28 depending on relevant education, experience, and location.