Evening and Weekends Engagement Case Manager

Description

FULL TIME, EVENINGS and WEEKENDS

Hours are Thursday-Sunday, 11:30am-10pm

Rotating Holiday On-Call Schedule 

POSITION OVERVIEW: 

The Engagement Case Manager at Hushabye Nursery is responsible for managing client engagement and admissions, building and maintaining relationships with community and medical partners, and ensuring effective coordination of care for families with substance use disorders (SUD) and opioid use disorders (OUD). This role works directly in partnership and reports to the Engagement Administrator. The engagement case manager conducts client assessments, manages insurance processes, provides compassionate support, and facilitates group education and support utilizing evidence-based and trauma-informed care.  

DUTIES & RESPONSIBILITIES:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Client Engagement and Admissions: 

· Act as the liaison for referrals, managing the admissions process from initial contact to program entry, including scheduling and facilitating consent forms.

· Ensure timely and accurate documentation in compliance with HIPAA regulations. 

· Develop and maintain relationships with community and medical partners, particularly those working with pregnant women and families with substance use disorders (SUD) and Opioid Use Disorders (OUD). 

· Attend local and state collaborative meetings to enhance care, coordination and support for clients as needed. 

· Utilize EMR and CRM systems to manage client engagement, track assessments, and update client records. 

· Maintain accurate and up-to-date records of prospective clients, referral sources, and community partners within the organization’s Customer Relationship Management (CRM) system.

· Input, organize, and update contact information, outreach activities, and follow-up tasks to ensure consistent engagement and timely communication

· Generate reports from the CRM to monitor and report engagement conversions, program participation, and other relevant metrics. 

· Facilitate and support group education and support sessions using evidence-based and trauma-informed care approaches. 

· Provide care in a supportive, compassionate, and non-judgmental manner, respecting clients' diversity and rights. 

· Assist clients in navigating their care and accessing needed resources.

· Greet families, answer phones, and manage multi-line phone systems with strong communication skills.

· Other duties as assigned. 

Requirements

KNOWLEDGE, SKILLS, AND EXPERIENCE:  

· Experience working with Medication Assisted Treatment, Opiate Use Disorder, Substance Use Disorder and Department of Child Safety preferred.  

· Knowledge of healthcare management principles. 

· Experience working with transdisciplinary health teams. 

· Effective communication, organizational and time-management skills. 

· Background in health care, social work, mental health, and/or substance use. 

· Problem solving skills and ability to multi-task. 

· Must be passionate about treating families who are struggling with substance abuse. 

· Ability to help foster a trauma-informed, inclusive environment for all mothers, families, and support systems. 

· Current AZ DPS Level 1 fingerprint clearance 

EDUCATION (MINIMUM REQUIREMENTS) and Experience: 

· A high school diploma or GED is required, and a bachelor’s degree is preferred.

· Must have a minimum of one year's work experience in the field of substance abuse/mental health.

· Must have Behavioral Health Technician Certification or meet the qualifications for a Behavioral Health Technician. 

· Experience and knowledge working with EMR and billing systems.

PHYSICAL/MENTAL DEMANDS & ENVIRONMENT: 

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; talk, hear, taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  

WORK ENVIRONMENT: Workplace Environment: Work generally performed in professional offices and clinical settings. Personnel may be exposed to typical environmental conditions of a healthcare/behavioral health facility, including moderate noise, frequent interaction with clients, and possible exposure to medical hazards. Hushabye Nursery follows OSHA/ADOSH and CARF standards to maintain a safe and accessible workplace. Reasonable accommodations will be provided in accordance with the Americans with Disabilities Act (ADA).

EQUAL EMPLOYMENT OPPORTUNITY: 

Hushabye Nursery provides equal employment opportunities to all qualified individuals without regard to race, color, religion/creed, citizenship, age, disability, pregnancy, sex (including pregnancy, gender identity or expression and sexual orientation), genetic information, veteran status, national origin, and all other characteristics protected by applicable law. Hushabye Nursery is an Equal Opportunity Employer.  

AMERICANS WITH DISABILITIES ACT: 

Applicants as well as employees who have or gain a disability must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation.  The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law. 

BACKGROUND CHECK STATEMENT: 

Hushabye Nursery conducts pre-employment screening for all positions, which includes a criminal background check, verification of work history, academic credentials, license, certifications, and MVD check for positions that require travel. Employment is contingent upon the successful passing of background checks.