• Ensures consistent execution of WOW (Wow Operating Way) plan.

• Oversees major disassembly for repair planning – movement of damaged vehicles to the disassembly area, schedule use of measuring equipment as necessary, communicate availability to damage writer, and supervise removal of vehicle to production staging area.

• Parts oversight - Proactively assures that once the original parts order is placed via EPO or other means and that when received parts are properly received, verified, stored, and dispatched to the appropriate technician completely and accurately exactly when it is needed. Perform the same for all supplemental parts. Assure that all unused parts are returned for credit and that the estimator and or CSR are informed.

• Proactive communication - Keeps both the tech and the GM constantly in the loop with regard to any changes or variances from the expected repair plans and completions.

• Resource utilization - Facilitates the optimum use of the collision center and equipment through preventative maintenance, prompt movement of vehicles in and out of the collision center and ensure equipment is operating properly and maintained. Assure that all equipment is ready for use and that all stalls and floor space is available for vehicles currently active in production.

• Vehicle movement - Proactively moves vehicles into production when dispatched, from department to department when each step is completed, and out of production when complete or whenever there is a halt to production on that vehicle for more than 2 hours. 

• Coordination of sublet functions - Schedules and facilitates the performance of sublet functions including communication with the techs and front office regarding scheduling, the movement of the vehicle to the appropriate space of sublet work to be performed, and the return of the vehicle to production.

• Metal department / paint department communication - Facilitates communication between the metal department with regard to the scheduled movement of vehicles to the paint department for prep work and vehicles coming back to the metal department for additional assembly or trim out.

• Preventative equipment maintenance - Ensures that a preventative maintenance schedule is followed for all equipment and collision center owned tools to eliminate downtime and to assure that all portable tools and equipment are stored in the designated space. Equipment to be maintained will include paint booth and filters, air drying system, air compressor, frame and measuring systems, welders, lifts and floor jacks, battery charges, etc.

• Maintenance of housekeeping - Assures that all stalls are routinely cleared of damaged parts and rubbish.

• Direction of porters and detailers - Routinely directs porters and detail personnel to perform vehicle movement and timely detailing for completed vehicles.

Education and/or Experience Required