- Salary
- $850+
- Location
- Montego Bay Free Zone
- Workplace
- Onsite
- Type
- Full-time
- Department
- IT
- Experience
- 2+ years
- Visa
- Not sponsored
- Closing date
- Today
- Source
- ApplyToJob
Description
Quality Assurance Coordinator (Onsite – Jamaica)
*Candidates must be authorized to work in Jamaica.*
Job Title: Quality Assurance Coordinator
Compensation: JMD $850/hour
Location: Jamaica – Onsite
Work Environment: On-site call center | Monday – Friday | 9:00 AM – 6:00 PM
Why Choose Us?
Cosán Group is a leading healthcare services organization committed to delivering exceptional patient care and innovative solutions to providers and partners. As a Quality Assurance Coordinator, you’ll play a critical role in maintaining high-quality patient care by monitoring and evaluating clinical services through audits, compliance reviews, and constructive feedback. Join a mission-driven team where your attention to detail and commitment to quality directly impact patient outcomes and team performance.
What We’re Looking For
We’re looking for a detail-oriented Quality Assurance Coordinator to support quality excellence at our Jamaica delivery center. The ideal candidate has clinical experience, strong knowledge of care coordination workflows, and the ability to provide constructive feedback in a professional and respectful manner. You’ll conduct audits, ensure compliance with CMS regulations and service standards, and partner with Care Coordinators, supervisors, and clinical leadership to drive continuous improvement. You thrive in fast-paced environments and bring a dedication to quality and regulatory compliance.
What You’ll Do
Quality Audits & Compliance Reviews
Required Qualifications
Preferred Qualifications
Compensation & Benefits
Work Environment & Requirements
If you’re a detail-oriented professional passionate about quality and compliance in healthcare, we want to hear from you. Apply today and help us maintain excellence in patient care!
Cosán Group is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law
*Candidates must be authorized to work in Jamaica.*
Job Title: Quality Assurance Coordinator
Compensation: JMD $850/hour
Location: Jamaica – Onsite
Work Environment: On-site call center | Monday – Friday | 9:00 AM – 6:00 PM
Why Choose Us?
Cosán Group is a leading healthcare services organization committed to delivering exceptional patient care and innovative solutions to providers and partners. As a Quality Assurance Coordinator, you’ll play a critical role in maintaining high-quality patient care by monitoring and evaluating clinical services through audits, compliance reviews, and constructive feedback. Join a mission-driven team where your attention to detail and commitment to quality directly impact patient outcomes and team performance.
What We’re Looking For
We’re looking for a detail-oriented Quality Assurance Coordinator to support quality excellence at our Jamaica delivery center. The ideal candidate has clinical experience, strong knowledge of care coordination workflows, and the ability to provide constructive feedback in a professional and respectful manner. You’ll conduct audits, ensure compliance with CMS regulations and service standards, and partner with Care Coordinators, supervisors, and clinical leadership to drive continuous improvement. You thrive in fast-paced environments and bring a dedication to quality and regulatory compliance.
What You’ll Do
Quality Audits & Compliance Reviews
- Conduct monthly quality assurance audits for clinical care team members, including reviewing recorded patient calls, evaluating care plans for comprehensiveness and accuracy, and ensuring compliance with regulatory requirements.
- Assess the effectiveness of patient communication with emphasis on empathy and compassion. - Evaluate Care Coordinator interactions and engagement quality.
- Stay updated on quality initiatives and incorporate them into audits.
- Document all audit findings using QA forms.
- Provide written and verbal feedback to Care Coordinators regarding performance and improvement opportunities.
- Reinforce new quality or compliance requirements with individual staff members.
- Support new clinical staff during their first month by conducting 2–3 QA reviews during weeks 3 and 4 of employment.
- Provide developmental feedback to help new hires meet performance expectations.
- Communicate with the Quality Assurance Supervisor and Clinical Managers to address performance issues or staff concerns.
- Escalate quality or compliance concerns appropriately.
- Attend QA huddles and team meetings to ensure clear communication of quality and compliance expectations.
- Proficiently manage assigned tasks and production standards.
- Efficiently complete audits within established timelines.
- Contribute positively to the department by supporting all team members in a collaborative and constructive manner.
Required Qualifications
- Minimum 2 years of clinical experience in a healthcare setting.
- 1–3 years of experience in a clinical or chronic care management environment.
- Experience with Electronic Medical Records (EMRs) and strong computer navigation skills.
- Proficiency with care management platforms, email, and Microsoft Office, particularly Excel.
- Ability to provide constructive feedback in a professional and respectful manner.
- Capability to work closely with Care Coordinators, both individually and as a team.
- Excellent customer service skills with positive feedback from partners and patients.
- Proven ability to adapt to change and meet company standards and expectations.
- Available to work a consistent Monday through Friday schedule from 9:00 AM to 6:00 PM.
Preferred Qualifications
- Experience in quality assurance or quality improvement roles.
- Familiarity with CMS regulations and healthcare compliance requirements.
- Spanish language fluency.
- Experience supporting clinical staff development or training.
- Knowledge of care management programs, including CCM, BHI, and RPM.
- Experience in remote or distributed care delivery environments.
Compensation & Benefits
- Competitive hourly rate.
- Paid Time Off + Company Holidays.
- Medical, Dental, Vision Insurance.
- Complimentary Life Insurance.
Work Environment & Requirements
- Work Arrangement: Onsite at Jamaica delivery center.
- Work Schedule: Monday – Friday | 9:00 AM – 6:00 PM.
- Ability to sit for extended periods while reviewing calls and documentation.
- Ability to manage multiple QA audits simultaneously and maintain accuracy.
- Ability to communicate clearly and professionally with Care Coordinators and supervisors.
- Fast-paced clinical quality environment requiring focus on detail-oriented audit work.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
If you’re a detail-oriented professional passionate about quality and compliance in healthcare, we want to hear from you. Apply today and help us maintain excellence in patient care!
Cosán Group is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law
Skills
ExcelPatient CareComplianceCustomer Service
