- Salary
- $18+
- Location
- Fredericksburg, VA, US
- Department
- Customer Service
- Education
- High School
- Closing date
- Today
- Source
- iCIMS
Description
Overview
Are you passionate about delivering exceptional customer experiences? We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team. This role is ideal for someone who enjoys problem-solving, communicates clearly, and takes pride in providing accurate and professional support.Pay Rate: $18/hr
Responsibilities
- Answers inbound calls, in a courteous and professional manner within the parameters of the guidelines established to meet or exceed the overall department goals of service levels.
- High level of attention to detail needed.
- Listens to the caller’s needs and responds as needed, using empathy, concern and appreciation for their business.
- Resolve product or service problems by clarifying the customer's issue/need; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Utilizes all available resources to resolve and respond to the customer’s needs, with the objective of minimizing call transfers or callbacks to provide a one-call solution.
- Maintains customer records by updating account information and recording all interactions with the caller, in the appropriate system, to document the history of communication with the customer.
- Communicates account status to the authorized caller if it is impacting the customer’s ability to purchase. Transfer to the Credit/Receivables department based on established guidelines.
- Obtain and process customer payments as needed.
- Performs additional duties as needed.
Qualifications
- Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Systems Knowledge,5
- Basic Office Equipment and Microsoft Office Product Knowledge.
- Minimum 1-2 years Customer Service Experience, taking inbound calls.
- High school diploma or equivalent.
- Bi-lingual (Spanish) is a plus
GPM Investments, LLC maintains a drug-free workplace
Skills
Customer Service
