RQ11391 - Solutions Designer - CRM - Senior

Must Have:

• Demonstrated experience in Microsoft Dynamics 365 Solution Architecture, including design, implementation, customization, and governance of enterprise-wide platforms.
• Demonstrated experience designing and implementing Microsoft Power Platform solutions, including Model-Driven Apps, Power Automate, Power Pages, and Business Process Flows
• Experience architecting and implementing Azure-based enterprise solutions, including Azure Integration Services, App Services, Functions, API Management, and cloud-native components.
• Demonstrated experience designing Enterprise - Integration Architectures and implementing scalable integration patterns across multiple business systems and platforms.
• Produce architecture deliverables including:
  • Physical Architecture Diagrams
  • Solution Architecture Documents
  • Integration Architecture Specifications
  • Security Architecture Designs
  • Data Flow Diagrams
  • Environment Architecture

Nice to Have:

• Microsoft Certified: Dynamics 365 Solution Architect Expert.
• Microsoft Certified: Power Platform Solution Architect Expert.
• Azure Solutions Architect Expert certification.

Experience and Skill Set Requirements

1. CRM Solution Design and Solution Options (60%)

Demonstrated expertise in:

· Designing and implementing enterprise CRM solutions using Microsoft Dynamics 365 Customer Service, Dataverse, and Power Platform.

· Analyzing business requirements across permitting, licensing, compliance, enforcement, inspections, case management, or customer service programs and translating them into detailed solution designs.

· Conducting current-state assessments, gap analyses, and solution options evaluations to identify opportunities for business process standardization, consolidation, and reuse.

· Developing solution option analyses, recommendations, trade-offs, risk assessments, and implementation approaches.

· Designing solutions using: Dynamics 365 Customer Service, Dataverse, Model-Driven Apps, Power Automate, Business Process Flows, Power Pages, Security Roles, Business Rules, Plugins, PCF Controls, Custom APIs.

· Evaluating out-of-the-box Dynamics 365 capabilities and defining configuration-first approaches before recommending custom development.

· Designing reusable business capabilities, workflows, processes, forms, and solution components that support multiple lines of business on a common enterprise platform.

· Producing detailed functional designs, solution specifications, process models, user journeys, and implementation-ready documentation.

· Supporting multi-business and multi-tenant solution designs through configurable and scalable platform components.

Experience Requirements

• 7+ years of CRM solution design experience.
• 5+ years of Microsoft Dynamics 365 and Power Platform experience.
• Experience designing and implementing enterprise-scale CRM or case management solutions.
• Strong business process modelling, requirements analysis, and solution design skills.
• Demonstrated experience producing implementation-ready solution specifications and design artifacts.

2. Dataverse Data Modelling & Integration Design (20%)

Demonstrated Expertise in

• Designing conceptual and logical data models using Dataverse.
• Defining business entities, relationships, data mappings, and data quality requirements.
• Designing integration requirements between Dynamics 365 and enterprise systems.
• Experience with REST APIs, MuleSoft, Azure Integration Services, Identity and Access Management, document management platforms, and enterprise portals.
• Supporting data migration and system transition initiatives.

Experience Requirements

• Experience developing interface specifications and integration requirements.
• Understanding of enterprise integration patterns and data governance principles.

3. Delivery Leadership, Stakeholder Engagement & Collaboration (20%)

Demonstrated Expertise in

• Collaborating with Solution Architects, Business Analysts, Product Owners, Developers, Project Managers, Infrastructure Teams, Integration Teams, and Security Teams.
• Facilitating requirements workshops, design sessions, and stakeholder consultations.
• Communicating solution recommendations, risks, constraints, and design decisions to business and technical audiences.
• Reviewing solution configurations and development deliverables to ensure alignment with approved designs and architecture standards.
• Supporting testing, deployment planning, production readiness, and implementation activities.
• Identifying solution risks, dependencies, and implementation challenges and developing mitigation strategies.

Experience Requirements

• Experience supporting large and complex enterprise CRM implementations.
• Strong stakeholder management, facilitation, communication, and relationship-building skills.
• Excellent analytical, problem-solving, and documentation skills.
• Proven ability to manage multiple priorities and deliver high-quality outcomes.