Technology Operations Engineer

Innovate in Bengaluru

This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience. 

About Lowe’s

Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com

Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

About the Team

TOC (Technology Operation Center) team supports the operational health, performance, availability, interoperability, and reliability of Lowe’s technology systems. From the technology side, the team provides operational support across multiple areas, including Database platforms such as SQL, Oracle, DB2, and Sybase; Platform technologies including Windows, Unix and Linux; and Store technology, including store infrastructure and hardware.

Job Summary

The primary purpose of this role is to support operational health in performance, availability, interoperability, and reliability of technology systems by providing first- and second-level support for enterprise systems, Database and delivering infrastructure solutions in support of components of larger project-based solutions. The role assists more senior level engineers with infrastructure planning, engineering, and architecture, works with business units to ensure solutions meet or exceed business requirements, and may deliver work on a smaller component scale independently. The Technology Operations Engineer will suggest, promote, and use published standards to minimize environment complexity and ensure regulatory and license compliance.
This role requires providing 24x7 operational support and working the hours and schedule necessary to meet enterprise and business needs. Associates will work on a rotational shift schedule with rotational weekly offs and may be required to be on-call or work alternate schedules based on operational and departmental requirements.
department needs.

Roles & Responsibilities

• Implements somewhat complex solutions requirements and functional specifications that support integrated and sustainable designs for designated infrastructure systems based on input from more senior level engineers.

• Works with more senior level engineers to provide recommendations and input on options, risks, and benefits for infrastructure systems designs.

• Maintains, upgrades, and optimizes live, pre-production, and dev environments to ensure maximum uptime.

• Troubleshoots and fixes (or escalates) applications, networks, systems, and databases to resolve issues.

• Develops and validates basic system design prototypes to ensure core functionality requirements are met.

• Builds basic hardware and/or software configurations and prepares system components for installation to the infrastructure.

• Develops, validates, and executes basic infrastructure tests to identify system errors and ensure solutions meet functional specifications.

• Leads effort to deliver the validation and testing of smaller, basic components of larger infrastructure systems to ensure core functionality requirements are met.

• Develops and documents detailed standards for the introduction and maintenance of services to ensure successful deployment and operation of assigned enterprise infrastructure systems.

• Provides support for functionality tests as needed, working with technology teams to revise key system components based on test results as appropriate.

• Provides post-implementation support, making system enhancements as needed.

Years of Experience

• 2 years of experience writing technical documentation in an infrastructure development environment

• 1 year of experience working in the retail industry in a large matrixed IT organization requiring interaction with senior management at the director level or above

• 1 year of experience working with third-party IT vendors and/or systems solution providers

Education Qualification

• Bachelor’s degree in computer science, computer information systems (CIS), or related field or equivalent years of experience in lieu of education requirement, if applicable.

Primary Skills

• Experience with systems (both infrastructure and applications) management, diagnostics, and support

• Familiarity with networking, server, Windows, Linux, Unix, AIX, Database and storage technologies.

• Exposure to one or more database platforms, including Sybase, IBM DB2, Microsoft SQL Server, or Oracle Database.

• 1 years of experience working in a large matrixed organization, in the Retail industry

• 1 years of experience working with third party IT vendors and/or systems solution providers

• 2 years of experience writing technical documentation in an infrastructure development environment 

• Knowledge of three or more of the following: Unix/Linux/Windows server administration experience (RedHat); Configuration management and automation tools; Database administration experience (RDBMS, NoSQL); Messaging technologies (MQ. Kafka); Web Servers Experience (Apache, Nginx); Application containers (Jboss); Core Services - NTP, proxy, mail, DNS; IT security; Public/Private Cloud technology; Scripting languages; Object-oriented languages; Big Data technologies (Splunk)

• Systems Administration

• Experience working with an IT Infrastructure Library (ITIL) framework (systems administration related qualification)

• Experience providing first or second level support for enterprise IT systems in a corporate setting, including diagnosing, troubleshooting, and resolving incidents (systems administration related qualification)

• Experience working with defect or incident tracking software (systems administration related qualification)

• Experience in working with vendors and troubleshooting the issues.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.