Assistant Housekeeping Manager

Overview

Bring your passion for luxury hospitality to the shores of Ka'anapali Beach. At CoralTree Residences Collection, we believe that exceptional service is defined by people with a genuine purpose and a deep sense of place. As our full-time Assistant Housekeeping Manager at the Ka'anapali Ali'i, you will lead a dedicated team to maintain the highest standards of our premier, luxury residential resort. Come be a part of a culture that celebrates pride in every detail. CoralTree Residence Collection is recognized as the outstanding choice in managing premium and luxury residential resorts, vacation homes, and hotels; defined by people with genuine purpose, pride, and a sense of place. 

The salary range for this position is $56,000.00 to $65,000.00 a year. ***No Relocation Available\

As a valued member of our team, you'll receive a comprehensive benefits package that includes:

• Free room nights at CoralTree Hospitality Group properties!
• Friends and Family receive discounted rates at CoralTree Hospitality Group properties.
• Earn up to 24 days of PTO (Paid Time Off)
• 401(k) Retirement Savings Plan with a company match
• Group medical, dental, vision, life, and disability benefits
• Paid Parental Leave
• Employee Assistance Program
• Access to employee discounts from industry-leading brands in travel, entertainment, and retail, including Walt Disney World, Live Nation, Samsung, Hertz, and many more!

 

 

CoralTree Residence Collection is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

 

Responsibilities

 

The Assistant Housekeeping Manager provides first-class service, maintains the rental program and Villa Care units in excellent condition, fosters a positive team attitude among employees, and ensures safety and security by supervising the housekeeping department. The  Assistant Housekeeping Manager also coordinates with owners, the front desk, and other related departments.

 

• Consistently lead by example and exhibit experienced leadership necessary to motivate and guide the Housekeeping Team, and when necessary, hold accountable - to ensure guest/team member/owner needs and expectations are met.
• Oversee and effectively manage housekeeping and work in collaboration with various departments.
• Plan, organize, staff, direct, and control the CTRC Rental Program following CTRC policies and procedures.
• Develop maximum profits through cost and labor control.
• Ensure consistent quality, exceeding owner and guest expectations.  
• Monitor and achieve guest and owner satisfaction scores.
• Problem solves and challenges issues that are at the forefront, while embracing opportunities to improve the operation.
• Daily inspection of property/units and work areas to ensure the highest standards of cleanliness are met.
• Assist with reporting all defects and housekeeping issues, work orders, preventive services, and cleaning services, etc. via the property management system. Ensure that these items are reported in a timely and effective manner in the property management system.
• Responsible for storage, inventory, and distribution of cleaning, linen supplies, and guest resale items.
• Reporting team member accidents and injuries.
• Maintain positive homeowner relationships while also representing the value of the CTRC rental program.

 

Qualifications

• Requires a High School diploma or general education development (GED) diploma.
• Requires one to two years of previous supervisory or management experience with a commitment to guest service and satisfaction; experience in a four or five-diamond property is preferred.
• Requires excellent time and project management skills, as well as proven presentation skills.
• Demonstrates leadership and management skills.
• Requires strong written and oral communication skills to communicate effectively with homeowners, guests, and team members; and basic grammatical knowledge to write effective business letters and inter-office memos.
• Demonstrates functional skills involving the usage of the Microsoft Office suite as well as the ability to learn new software and related applications.
• Demonstrates functional knowledge of basic mathematics and analytical skills, and experience involved with producing and maintaining budgets.
• Demonstrates functional knowledge of basic business procedures.