Technical Engineer - Clinical Practice Support

Company :

enGen

Job Description : 

JOB SUMMARY

***CANDIDATE MUST BE US Citizen (due to contractual/access requirements)***

This position requires three days in our Pittsburgh office (Tuesday-Thursday).

The Intermediate Technical Engineer serves as the primary onsite technical resource partner supporting Community Connect physician practices and partner organizations during implementations, upgrades, go-live events, and ongoing operations. This role is responsible for delivering hands-on technical support while building strong relationships with the local IT resources, physicians, clinical staff, office managers, and operational leaders.

The engineer will support Epic and related clinical applications, assist with workstation and device deployments, troubleshoot connectivity and access issues, and coordinate with infrastructure, desktop, application, and security teams to ensure successful implementations. Because many Community Connect practices have limited in-house technical expertise, this individual must effectively translate technical concepts into clear, actionable guidance and serve as a trusted technology advisor.

Success in this role requires a combination of strong technical skills, exceptional customer service, proactive problem solving, and the ability to manage stakeholder expectations in fast-paced healthcare environments.
 

ESSENTIAL RESPONSIBILITIES

• Responsible for one or many of the following tasks: analyzing, designing, coding, testing and  implementing  technical solutions, as well as providing general production monitoring and support, meeting defined scope, target dates and budgets with minimal or no defects.
• Collaborate with stakeholders across IT, product, analytics, and business teams to gather requirements and provide technical solutions that meet organizational needs
• Monitor work against production schedule and  provide progress updates and report any issues or technical difficulties to leadership on a regular basis.
• Document technical processes and procedures, and participate in technical reviews and knowledge sharing sessions
• Collaborate on the design and implementation of with architecture to ensure solution alignment to enterprise goals and standards
• Perform technical analysis and provide insights to support decision-making across various departments
• Stay up-to-date with the latest relevant technologies and industry best practices
• Other duties as assigned or requested.

EXPERIENCE

Required

• 3 years of experience in one or many of the following tasks: analyzing, designing, coding, testing and implementing technical solutions, as well as providing general production support, meeting defined scope, target dates and budgets with minimal or no defects
• 3 years of technical problem solving, solution implementation, team/project collaboration experience
• 3 years of basic computer science concepts and principles, common operating systems, development languages/scripting 

Preferred

• 5 years of experience with technology platforms, application development tools, business processes, software development life cycle used by our enterprise
• 5 years of experience defining system architectures and exploring technical feasibility trade-offs for optimizing short term execution while planning for long term technical capabilities
• 5 years of experience working with a variety of technology systems, designing solutions or developing technology solutions in healthcare
• 5 years of cloud platforms (AWS, Azure, GCP) and their respective services
• 5 years of technical governance, quality, and technical security best practices
• 5 years of experience translating requirements, design mockups, prototypes or user stories into technical designs
• 5 years of producing technical solutions that are fault-tolerant, efficient, and maintainable

SKILLS

• Demonstrated ability to achieve stretch goals in a highly innovative and fast-paced environment
• Adaptability: Ability to take on diverse tasks and projects, adapting to the evolving needs of the organization
• Analytical Thinking: Analytical skills with a focus on detail and accuracy
• Interest and ability to learn other technologies as needed
• Technical Proficiency: Comfortable with a range of data tools and technologies, with a willingness to learn new skills as needed
• Track record in designing, implementing, and/or supporting large-scale technical solutions
• Sense of ownership, urgency, and drive
• Demonstrated passion for user experience and improving usability
• Team Collaboration: A team player who can work effectively in cross-functional environments

Technical Skills

• Epic Application Support
• Healthcare Technology Implementation
• Clinical Application Deployment & Support
• Network Connectivity Fundamentals
• User Access Management & Authentication
• Workstation & Peripheral Device Support
• Remote Access Technologies
• Technical Troubleshooting & Root Cause Analysis
• System Configuration & Validation
• Hardware & Software Support

Business & Customer-Facing Skills

• Customer Relationship Management
• Business & Clinical User Support
• Customer Service Excellence
• Training & End User Education
• Problem Solving & Critical Thinking

EDUCATION

Required

• Bachelor’s degree in Computer Science, Information Systems, Computer Engineering or relevant experience and/or education as determined by the company in lieu of bachelor's degree.   

Preferred

• Master's degree in Computer Science, Information Systems,  Computer Engineering or related field.

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• None

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office- or Remote-based

Teaches / trains others

Occasionally

Travel from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

No

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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