Resident Care Support Worker

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:  Under the direction of the Bailey House Supervisor, the employee provides resident support services, on-site supervision, and security for The Salvation Army Bailey House

Accountabilities:

Provides resident support services while on shift by:

• Assisting residents with personal care concerns

• Providing residents with supplies as required

• Assisting residents with forms and requests as required

• Interacting and communicating positively with residents throughout the shift

• Assisting Caseworkers as required

• Check on clients to ensure personal safety

• Explaining/reinforcing information provided to clients in a consistent and professional manner

• Carefully assisting residents with their medication and documenting same

• Responding to medical emergencies within the facility

• Regularly reporting to case workers concerning resident behaviours

• Immediately reporting critical incidents to the on-call supervisor or the Bailey House Coordinator

• Daily follow up of resident chores to ensure completion

• Admitting and discharging residents according to the Policies and Procedures Manual

• Reporting AWOL or late residents as required according to Policies and Procedures manual

• Administers breathalyser and urinalysis tests as per the Drug Testing Policy and appropriately records results

Provides site management and security throughout the Shift by:

• Works wake shift during the night

• Assuring security of facility through monitoring cameras, locking appropriate doors, and using and monitoring the alarm system

• Ensuring resident’s guests are signed in and out within curfew hours

• Monitoring resident’s day plans

• Completing regular rounds and head counts to ensure that all residents are accounted for according to policy and procedure

• Completing room checks as per policy and procedure

• Complete building checks as per policy and procedure

• Monitoring security screens and responding as appropriate

• Completing room searches as directed by the Caseworkers or Bailey House Coordinator

• Ensuring that residents do not exceed their allowable limit of personal effects

• Itemizing and packing up clients’ personal effects when they are removed from the facility

• Assisting with the general upkeep and maintenance of the Bailey House

• Overnight staff need to respond to hourly radio checks

• Respond to radio requests for assistance in other departments as appropriate

Provides administrative support while on shift by:

• Documentation and report writing

• General Reception duties including answering the telephone and relaying messages to clients and other departments as required

• Sending e-mail messages as required

• Completes records/forms such as: Client Medication; Incident reports; Occurrence Reports

• Completing filing duties, which includes preparing new files, archiving old files, retrieving archived files when there are returning clients

• Maintaining accurate client records

• Database entries – case notes, behaviour, medications, intakes, discharges, etc.

• Responding to requests from other departments within the NWT Resource Centre where feasible

• Attending all scheduled staff meetings

• Maintaining current understanding of policies and procedures

• Maintaining healthy working relationships with NWT Resource Centre staff, Bailey House staff, allied professionals, and other referral parties

• Relaying pertinent information related to client concerns, operational issues, community issues, etc. promptly to appropriate personnel

• Following formal lines of communication as identified by The Salvation Army organizational structure

• Other duties as assigned by Bailey House Coordinator or his designate

Responsible for utilizing the facility and its equipment in a safe and efficient manner by:

• Maintaining current understanding of policies and procedures

• Maintaining and using supplies prudently

• Report any facility or equipment concerns immediately to Bailey House Coordinator

• Implementing appropriate emergency procedures related to the facility and/or the clients i.e. CPR, fire evacuations, etc.

• Completing unusual occurrence documentation as required

• Identifying and reporting any unsafe conditions promptly to the Bailey House Coordinator and the Operations Manager

• Familiar with the Centre’s physical layout, including location of fire pull boxes, extinguishers, emergency phones, maintenance rooms, boiler room, etc.

• Maintain a clean and professional looking office space

Working Conditions:

The work environment can be fast-paced and demanding. The need to be constantly aware of the environment and the movements and attitudes of the individual clients can be stressful.  There is a potential to work with aggressive, high-risk clients in this position.

Education and Experience Qualifications:

Generally, these skills are found in individuals who have previous experience or training in security settings.  Appropriate computer skills are obtained through general introduction courses in computers or through many years of practical experience.
 

 Certifications that are required are:

• Post-Secondary Education or related experience in Social Services

• High School Graduate

• First Aid

• Verbal Judo and/or NVCI

• Suicide Intervention

• WHMIS

• Mental Health First Aid

• Clear Criminal Record Check

Note: Alternative combinations of education and experience may be considered.

Skills and Capabilities:

• Ability to work within the mandate of and embrace the mission of The Salvation Army

• The ability to respond appropriately, decisively, and effectively in crisis situations and in a stressful environment

• Effective interpersonal communication in English both written and oral

• Effective assessment, observation and recording skills

• Implement policy and procedures

• Ability to work within a teamwork structure though will be required to work alone

• Effective interviewing skills

• Understanding of: Aboriginal and Inuit Cultures: Addictions: Mental Health and other social issues

• Computer skills are required

The successful incumbent will be required to complete/provide:

• Valid Vulnerable Sector Screening

• Valid First Aid certificate

• WHMIS

• The Salvation Army on-line certification for abuse prevention

• Clear internal abuse registry check

• Participate in mandatory yearly training

Compensation:

The target hiring range for this position is $25.31 to $26.29 with a maximum of $27.27.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.