Patient Care Coordinator

Description

As a Front Desk team member at West Vista Dental, you’ll play an important role in creating a positive patient experience while helping keep the practice organized, efficient, and running smoothly.

• Greet patients warmly and create a welcoming, professional experience from check-in through check-out
• Answer incoming phone calls, emails, and patient messages in a timely and friendly manner
• Schedule, confirm, and reschedule patient appointments
• Manage the daily appointment schedule and help keep the office running efficiently and on time
• Check patients in and out and ensure all necessary information is complete and accurate
• Collect copays, outstanding balances, and other patient payments
• Verify dental insurance eligibility and benefits
• Submit, track, and follow up on dental insurance claims
• Follow up on outstanding claims and patient balances
• Review treatment plans with patients and confidently discuss treatment costs and financial arrangements
• Coordinate referrals and communicate with specialists and other dental offices as needed
• Maintain accurate patient records, contact information, and documentation
• Obtain and update medical and dental histories
• Assist new patients with registration, paperwork, and necessary documentation
• Send appointment reminders and follow-up communications
• Manage hygiene recall and reach out to overdue patients to help maintain a healthy, productive schedule
• Follow up with patients regarding recommended and unscheduled treatment
• Maintain HIPAA compliance and protect patient confidentiality at all times
• Communicate closely with doctors, assistants, hygienists, and other team members to provide a seamless patient experience
• Maintain a clean, organized, and welcoming front-office environment
• Assist with ordering office and dental supplies as needed
• Handle general administrative responsibilities and office correspondence
• Deliver excellent customer service and build strong, lasting relationships with patients
• Contribute to a positive, dependable, and team-oriented office culture

Desired Skills & Qualifications

• Previous dental front desk experience preferred
• Knowledge of dental insurance, benefit verification, and claims processing
• Familiarity with dental terminology and CDT codes
• Experience using Eaglesoft or similar dental practice-management software
• Strong communication and patient-service skills
• Highly organized with excellent attention to detail

Knowledge/Skills/Abilities:

• Proficient in Microsoft Office and Teams
• Strong verbal and written communication skills
• Excellent customer service and leadership abilities
• Skilled at fostering effective working relationships within the team

Education/Experience Required:

• High School Diploma or equivalent

Benefits:

• Medical, Dental, Vision, and Life Insurance
• 401(k) plan
• Paid Time Off and holiday pay
• Competitive pay

Schedule:

• Monday – Thursday 

West Vista Dental is looking for someone who understands that the front desk is more than answering phones and scheduling appointments. You are often the first and last interaction our patients have with the practice, and we’re looking for someone who takes pride in making that experience exceptional.