- Location
- Mexico City Call Center
- Type
- Full-time
- Department
- Human Resources
- Education
- Bachelor
- Source
- Workday
Description
About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
Benefits Specialist – LATAM
Location: Mexico City, Mexico
Work Model: Full-time, 100% office-based
The Benefits Specialist is responsible for administering and supporting employee benefits programs across Latin America (LATAM) while contributing to global benefits and wellbeing initiatives. The role partners with employees, HR, Payroll, vendors, and the Global Benefits team to ensure a positive employee experience, regulatory compliance, and effective delivery of benefit programs.
Key Responsibilities:
- Manage and support benefits programs across LATAM, including healthcare, life insurance, retirement, savings, wellness, and leave programs.
- Serve as the main point of contact for employee benefits inquiries and issue resolution.
- Partner with HR, Payroll, and external vendors to administer and improve benefit programs.
- Ensure compliance with local regulations and statutory benefit requirements, with strong focus on Mexico and support for other LATAM countries.
- Support benefits communications, annual enrollments, renewals, audits, reporting, and vendor management.
- Maintain accurate benefits data in Workday and other HR systems.
- Analyze benefits trends and employee feedback to recommend program improvements.
- Participate in regional and global benefits projects, wellbeing initiatives, and process enhancements.
Basic Qualifications:
- Bachelor's degree in HR, Business Administration, Labor Relations, or related field.
- 2+ years of benefits administration experience in LATAM and/or multinational environments.
- Knowledge of benefits programs, payroll processes, and Mexican statutory requirements (IMSS, INFONAVIT, retirement, and leave programs).
- Familiarity with benefits practices across multiple LATAM countries.
- Experience with HRIS systems (Workday preferred), vendor management, and process improvement.
- Strong analytical, communication, and customer service skills.
Preferred Qualifications:
- Experience supporting benefits programs across multiple LATAM countries and global initiatives.
- Knowledge of leave management, disability programs, healthcare, insurance, and retirement benefits.
- Experience with vendor and broker management.
- Advanced English proficiency.
- Experience in multinational or shared services environments.
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”
