Jira Administrator

Who We Are

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work. 

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health.

Job Summary

The Jira Administrator supports the administration, configuration, and maintenance of the Atlassian Jira platform. This role works closely with business stakeholders, project teams, Scrum teams, and IT personnel to ensure Jira is operating effectively and meeting organizational needs.

The ideal candidate has a foundational understanding of Agile methodologies, issue tracking, workflow management, and user support. This position is well suited for an individual early in their Atlassian administration career who is looking to expand their expertise in Jira configuration, automation, reporting, and platform governance.

Job Description

Key Responsibilities/Duties – what you will be doing (top five):

• Acts as primary point of contact between the Application Management Services (AMS) and Systems Engineering Services (SES) departments.
• Works with Infrastructure Services to coordinate the management of middleware with operating system and hardware requirements.
• Coordinates maintenance of business applications across platforms.
• Defines system topology for enterprise business services and middleware services.
• Monitors, reports, and analyzes metrics to meet or exceed the business’ expectations for availability and performance of critical enterprise services.
• Works with System Engineering Services and Network Engineering to create high availability, redundant service deployments.
• Maintains documentation that defines and describes the service environment.
• Troubleshoots and provides production support for applications across platforms.
• Provides input to plan, develop and document enterprise recovery plans and disaster recovery guidelines.
• Engages in monitoring and environmental tuning to identify areas where optimization is necessary.
• Defines system requirements for applications.
• Monitors performance tests, approach to performance tests and defines the correct tests to be used.
• Responsible for planning and requirement gathering for corporate and IT only projects.
• Participate on multiple cross-departmental committees.
• Perform root cause analysis on high severity issues.
• Other duties and projects as assigned.

Qualifications – what you need to perform the job

Certification and Licensure

Education

• Required (minimum): Bachelor’s degree in Computer Science or equivalent
• Preferred: Master’s degree

Experience

• Required (minimum): 3-5 years related experience
  • Java Virtual Machine performance tuning
  • Experience with 1 or more of the following operating systems:
    • Windows
    • Linux
  • Experience with 2 or more of the following host platforms:
    • WebSphere Application Server
    • WebSphere Portal
    • Apache Tomcat
    • Apache HTTP Server
    • JBoss Application Server
• Preferred: 3-5 years of experience in computer science

Skill Requirements

Communication Skills:

• Listens well and clearly expresses questions to elicit understanding. Actively listens to colleagues and applies information gathered to work assignments.
• Proactively and regularly interacting with others, via written and verbal communications.
• Demonstrates positive, respectful, and professional communications style in written communications, group meetings, and individual meetings.
• Communicates and escalates issues to peers, team leader/manager, and others, as appropriate
• Ability to effectively communicate technical information to the business.

Leadership Skills:

• Demonstrates leadership through individual contributions:
  • Positive and professional attitude and interactions
  • Taking initiative to collaborate with and assist team members
  • Demonstrates self-motivation and persistency in successful completion of assignments

Additional Characteristics and Skills:

• Tasks are performed across multiple platforms
• Must understand dependencies among systems and across departments in IS
• Broad experience rather than depth in one specialized area of expertise
• Maintain expert level of industry and technical knowledge base

Technical Skills and Knowledge:

• Java Virtual Machine performance tuning.
• Experience with 1 or more of the following operating systems:
  • Windows
  • Linux
• Experience with 2 or more of the following host platforms:
  • WebSphere Application Server
  • WebSphere Portal
  • Apache Tomcat
  • Apache HTTP Server
  • JBoss Application Server

Working Conditions and Additional Requirements (include special requirements, e.g., lifting, travel):

• 24 hour on-call responsibilities
• Weekend and after-hour work as needed
• Must be able to work under normal office conditions and work from home as required.
• Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
• May be required to work additional hours beyond standard work schedule.

CONFIDENTIAL DATA: All information (written, verbal, electronic, etc.) that an employee encounters while working at Point32Health is considered confidential. Exposed to and required to deal with highly confidential and sensitive material and must adhere to corporate compliance policy, department guidelines/policies and all applicable laws and regulations at all times.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time.

Salary Range

$82,902.50 -$124,353.74

Compensation & Total Rewards Overview

The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization.  The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company’s sole discretion, consistent with the law.

Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:

• Medical, dental and vision coverage

• Retirement plans

• Paid time off

• Employer-paid life and disability insurance with additional buy-up coverage options

• Tuition program

• Well-being benefits

• Full suite of benefits to support career development, individual & family health, and financial health

For more details on our total rewards programs, visit https://www.point32health.org/careers/benefits/

We welcome all
All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact [email protected]