- Location
- Cape Town
- Workplace
- Remote
- Type
- Full-time
- Department
- Global
- Seniority
- Manager
- Source
- Lever
Description
About the Role
We are seeking a dynamic Technical Account Manager specializing in AI Agents to join our team in South Africa. In this role, you will be at the forefront of our customer relationships, ensuring that our clients maximize the value of our AI solutions. You will blend your technical expertise with exceptional customer service skills to drive retention and expansion initiatives.
As a Technical Account Manager, you will take ownership of your assigned accounts, proactively contacting customers to understand their needs and challenges. You will configure AI agents yourself and troubleshoot issues before escalating them, ensuring a seamless experience for our clients. Your ability to manage engineering handoffs while maintaining ownership of customer relationships will be crucial to your success.
Central is a fast-paced environment where same-day movement is a core expectation, and you will be expected to ramp up quickly. By Day 7, you should be able to independently run a standard customer go-live and operate with minimal supervision by Day 14.
Skills
Machine LearningCustomer ServiceProject Management
Benefits
Opportunity to work in a fast-paced and innovative environment.Room for professional development and career advancement.Collaborative and inclusive company culture.Exposure to cutting-edge AI technologies.Supportive team environment focused on success.Remote work opportunities with a focus on results.