Global Institutional, VP, Client Relations, Based in Tokyo

Overview of the Team / Role:

Building and providing a first-class Client Relation function globally, the VP, Client Relations, Japan will be responsible for maintaining day-to-day contact with our clients, responding to events, writing and issuing client communications, coordinating investment reporting and any fund related activities, as well as acting as the primary translator from English to Japanese, and vice versa when required.

The role also requires identifying client needs and producing tailored investment strategy materials, adjusting content and tone depending on institutional investors or retail investors; taking ownership of quality control across client deliverables, including reviewing reports and materials produced by junior team members prior to the final distribution. The main objective from a team perspective is to ensure that our investors receive excellent client service.

Key responsibilities: 

• Manage daily client communications, promptly addressing inquiries, queries, comments, and data requests.

• Proactively anticipate clients’ requirements by reaching out to the relevant global contact to prepare answers to requests received (answers, comments, and replies need to be translated from English to Japanese).

• Produce and deliver bespoke investment strategy materials, proactively identifying client needs and adapting both content and tone depending on institutional investors or retail investors.

• Represent the firm in client meetings, articulating investment strategies and capabilities while effectively addressing client questions and queries.

• Provide bilingual interpretation (English/Japanese) upon client request during meetings with Portfolio Managers, Product Specialists, and Research Analysts across global regions, facilitating seamless cross-border communication.

• Collaborates closely with the RFP team to develop and deliver high-quality proposals, providing expert Japanese-to-English translation – demanding a sophisticated understanding of financial products, investment strategies, and industry terminology.

• Periodic (weekly, monthly, quarterly, and annually) reporting and marketing which includes (but not limited to) creating reporting materials using PowerPoint and Excel, and translation of marketing reports (weekly, and monthly) to the fixed income and equity market teams. 

• Coordinate and attend onsite meetings (including asset tour, due diligence meeting) held in the US, UK or other regions with clients.

Qualifications & Experience Required:

• Degree educated

• Relevant professional qualifications (e.g. CFA) desirable

• Demonstrable client service experience gained within a global asset manager

• Knowledge and experience of alternative asset classes, in addition to traditional asset classes

• Knowledge of local financial regulations and how they are applied within this role

• Knowledge of fund structures and investment scheme frameworks, with the ability to clearly communicate complex structural concepts to clients

• Good knowledge of MS Word, Excel and PowerPoint

• Proficient in leveraging AI-powered tools and digital technologies to drive operational efficiency and enhance the quality of client deliverables

Competencies Required:

• Strong project management skills

• Results and expectations driven

• Accuracy and attention to detail

• Highly motivated and capable of working independently

• Collaborative and strong team player

• Demonstrated ability to mentor and guide junior team members, fostering their professional development

• Act in accordance with Nuveen’s values, maintaining the highest standards of conduct and professional judgement

This role requires None regulatory designation.

Related Skills

Business Development, Client Relationship Management, Customer Engagement, Drives for Results, Executive Presence, Influence, Nuveen Products/Services Acumen, Practice Management Strategy, Problem Solving, Relationship Management, Sales

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Company Overview

Nuveen is a global investment leader, managing public and private assets for clients around the world and on behalf of TIAA, our parent company and one of the world’s largest institutional investors. We invest in the growth of businesses, real estate, infrastructure and natural capital, providing clients with the reliability, access and foresight unique to our heritage. Our prevailing perspective on the future drives our ambition to innovate and adapt our business to the changing needs of investors - all to pursue lasting performance for our clients, our communities and our global economy. Visit www.nuveen.com to learn more about us.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

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