Warsaw, Poland | Full-Time | 5 Days per Week Onsite

Lead the Future of Customs Operations at Maersk

At Maersk, we're transforming the world of logistics through innovation, digitalization, and exceptional customer experiences. With more than 100,000 employees operating across 130 countries, we move the goods that keep global trade flowing.

Our Global Service Centre in Warsaw is a critical part of this journey, bringing together talented professionals who support customers, build expertise, and drive operational excellence across our global network.

As we continue to grow, we're looking for an inspiring Customs Team Leader to lead our Nordics Customs Team, managing a team of customs specialists responsible for delivering exceptional customs services across the Nordic region.

This is more than a people management role. It's an opportunity to shape culture, develop talent, drive operational excellence, and play a key role in the future success of Maersk Customs Services.

Why This Role Matters

Our customers rely on us to navigate an increasingly complex customs landscape with speed, accuracy, and compliance.

As Customs Team Leader, you'll be responsible for leading a high-performing team, ensuring outstanding service delivery, maintaining compliance standards, and fostering a culture of continuous improvement.

You'll work closely with stakeholders across multiple countries, drive operational performance, support transformation initiatives, and ensure your team is equipped to deliver world-class customs solutions every day.

What You'll Be Doing

Lead & Inspire

• Coach, motivate, and develop a team of customs professionals
• Create an engaged, positive, and high-performing team culture
• Conduct regular performance reviews, development conversations, and succession planning
• Support onboarding, training, and ongoing capability development

Drive Operational Excellence

• Ensure timely, accurate, and compliant customs processing
• Monitor team performance against service levels, quality standards, and KPIs
• Identify opportunities to improve efficiency, productivity, and customer outcomes
• Lead problem-solving activities and escalate risks where required

Build Strong Partnerships

• Partner closely with Nordic market stakeholders and operational teams
• Collaborate with customs experts, managers, and leadership teams across Maersk
• Act as a trusted point of contact for escalations and process improvements
• Foster strong relationships that support business growth and customer satisfaction

Support Change & Transformation

• Champion continuous improvement initiatives
• Drive adoption of new processes, technologies, and automation solutions
• Support organizational changes and business transformation projects
• Help shape future ways of working within Customs Services

What We're Looking For

We are searching for an enthusiastic and capable leader who combines operational expertise with a passion for developing people.

You'll Bring:

✔ Proven experience leading teams within Customs, Trade Compliance, Freight Forwarding, Logistics, or a related operational environment

✔ Strong understanding of customs processes and regulatory requirements

✔ Experience managing performance through KPIs, productivity, quality, and service metrics

✔ A continuous improvement mindset with the ability to identify and implement operational efficiencies

✔ Strong analytical and problem-solving skills

✔ Confidence working in a fast-paced, multinational environment

✔ Excellent stakeholder management and communication skills

✔ Fluency in English

✔ Experience operating within a matrix organisation

Highly Desirable:

✔ Experience supporting Nordic markets

✔ Customs certifications or relevant professional qualifications

✔ Experience leading change, transformation, or automation initiatives

✔ Knowledge of customs systems and digital customs solutions

What You Can Expect from Maersk

At Maersk, we invest in our people because we know that our success starts with yours.

We Offer:

• Competitive salary (11,000 PLN - 15,000 PLN per Month) and annual bonus (7.5%) opportunity
• Lux Med private healthcare
• Extensive learning and development opportunities
• Access to global career pathways across Maersk's worldwide network
• Leadership development programmes
• A diverse, inclusive, and collaborative workplace
• Long-term career growth within a stable global organisation
• The opportunity to influence and shape the future of customs operations

Location

Warsaw, Poland

This position is 5 days per week onsite in our Warsaw office, allowing you to collaborate closely with your team, build strong stakeholder relationships, and contribute to our vibrant workplace culture.

Ready to Lead?

If you're passionate about customs, motivated by developing people, and excited by the opportunity to lead a team within one of the world's most recognised logistics organisations, we would love to hear from you.

Apply today and help shape the future of global trade with Maersk