Technology Operations Engineer

Innovate in Bengaluru

This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience. 

About Lowe’s Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com. 

Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India.

Core responsibilities:

• Provide Level 1.5 and Level 2 operational support for enterprise LAN/WAN and network infrastructure in a 24/7 environment.

•            Troubleshoot ISP, site, store, connectivity, and network performance issues while coordinating with service providers and third-party vendors.

•            Configure, monitor, and support Cisco routers, switches, firewalls, load balancers, and SD-WAN technologies.

•            Diagnose routing issues involving EIGRP, OSPF, BGP, iBGP, and eBGP, along with IP services such as DNS and DHCP.

•            Manage incidents, service requests, and follow-ups using ServiceNow and other ticketing or network management tools.

•            Support small and medium infrastructure projects involving network planning, design, deployment, implementation, and documentation.

•            Maintain network availability, reliability, security, and compliance; a CCNA or CCNP certification is mandatory.

• The Technology Operations Engineer leads medium to small projects involving the operational support and deployment. level 1.5 technical support of LAN/WAN, information technology.
• 24/7 Network operations.
• Handling and following up with Internet service provider issues.
• Troubleshooting ISP issues, Site issues, Down Store Issues.
• Troubleshooting store related Network infrastructure issues.
• Hands on experience on managing and troubleshooting Juniper devices like switches, access points and routers and Juniper Mist.
• Hands on experience on Cisco Router, Switch, FW, Load balancers.
• Hands-on experience on Service now and Ticketing Tools
• Hands on experience in SDWAN technology.
• Has expertise in Data and Voice Network topology and technology skillsets.
• IP Routing fundamentals
• Routing protocols -
• EIGRP
• OSPF
• BGP/iBGP/eBGP
• Experience in network infrastructure planning, design, and implementation, operational Support.

Additional Preferred Qualifications

• Experience in the design and implementation of complex network infrastructure solutions.
• Experience working with network diagnostic and management tools.
• Experience in the configuration and management network routers and switches.
• Experience in firewall and/or security platform design and implementation.
• Experience working with load balancing technologies.
• Experience in the design and implementation of IP services, DNS, and/or DHCP solutions.
• Cisco Certified CCNA/CCNP any one is mandatory.

Qualifications

Minimum Qualifications

• Bachelor's degree in computer science, CIS, or related field (or equivalent work experience in a related field)
• 3 years of experience in an IT support environment with technical experience in distributed technologies and systems development
• Experience with systems (both infrastructure and applications) management, diagnostics, and support 
• Familiarity with networking, server, storage technologies and with n-tier architectures.

Preferred Qualifications

• Master's degree in computer science, CIS, or related field
• 3 years of experience leading technical or project teams with or without direct reports 
• 3 years of work experience in an IT role requiring interaction with senior management (i.e., Director level or higher)
• 3 years of experience working in a large matrixed organization
• 3 years of experience working with third party IT vendors and/or systems solution providers 
• 3 years of IT experience in the retail industry
• 3 years of experience writing technical documentation in an infrastructure development environment 
• Knowledge of one or more of the following: Unix/Linux/Windows server administration experience (RedHat); Configuration management and automation tools; Database administration experience (RDBMS, NoSQL); Messaging technologies (MQ. Kafka); Web Servers Experience (Apache, Nginx); Application containers (Jboss); Core Services - NTP, proxy, mail, DNS; IT security; Public/Private Cloud technology; Scripting languages; Object-oriented languages; Big Data technologies (Splunk)
• Systems Administration
• Experience working with an IT Infrastructure Library (ITIL) framework (systems administration related qualification)
• Experience providing first or second level support for enterprise IT systems in a corporate setting, including diagnosing, troubleshooting, and resolving incidents (systems administration related qualification)
• Experience working with defect or incident tracking software (systems administration related qualification)

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.