- Salary
- $17+
- Location
- Denver, NC
- Workplace
- Remote, Hybrid
- Type
- Full-time
- Department
- IT
- Education
- High School
- Source
- ApplicantPro
Description
Our Company
Steele Rubber Products is an industry leader in manufacturing high quality rubber parts and sealing solution for the automotive, RV, and marine aftermarket audience. With a history of over 65 years, we take pride in our reputation for delivering top-notch products and extraordinary customer care.
What You’ll Handle
As a Customer Service Representative - Sales & Products Specialist, you’ll support customers and help convert questions into the right purchase decisions by pairing service excellence with consultative selling.
Key responsibilities include:
- Serve as the primary contact via phone, email, and chat
- Resolve inquiries and issues with professionalism and accuracy
- Enter and manage orders; process returns, exchanges, and credits
- Proactively follow up on quotes, prior purchases, and open opportunities
- Identify upsell/cross-sell options and support promotions to help meet team sales goals
- Build product knowledge, stay current on updates, and share customer feedback internally
Required qualifications/skills:
- High school diploma or equivalent
- 4+ years in customer service, sales, or a blended customer-facing role
- Demonstrated ability to influence purchasing decisions
- Strong written/verbal communication and relationship-building skills
- Comfortable learning and explaining technical/specialty products
- Proficiency with CRM/order tools and Microsoft Office; able to calculate discounts/percentages
Apply today to bring your customer-first approach to a role where details and follow-through matter.
A Typical Workday
This is a full-time role scheduled Monday through Friday, 9:00 AM–6:00 PM, starting at $17.00/hour. Your day is structured around steady customer communication and careful documentation, with time set aside to review open quotes and follow-ups. You’ll work primarily using phone and computer systems, coordinating across channels as customer needs shift. The environment may be office-based, hybrid, or remote depending on business needs, and occasional overtime may be needed during peak periods to keep response times and order flow on track.
Your Benefits Package
- Medical insurance
- 401(k)
- Life Insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Paid Time Off (PTO)
