- Location
- Austin, US · Tempe, Arizona, United States · Denver, Colorado, United States · Austin, Texas, United States
- Department
- 635 - Talent Acquisition
- Source
- Greenhouse
Description
About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
As a Talent Acquisition Partner, you’ll play a critical role in scaling our GTM and G&A teams. You’ll own the full lifecycle of recruiting—from sourcing and vetting through offer acceptance—while building strong, consultative partnerships with hiring managers. By driving a consistent, data-driven, and high-touch process, you’ll help us hire the exceptional talent that fuels Dialpad’s next stage of growth.
You’re an adaptable, results-oriented recruiter who thrives in a fast-moving environment and is excited to help scale an AI-driven SaaS company. You’ll partner closely with leaders across the business to deliver thoughtful talent strategies, build strong pipelines, and create an exceptional experience for both candidates and hiring teams.
Talent Acquisition at Dialpad blends innovation, inclusion, and collaboration to create a seamless, candidate-centered hiring experience. We use AI thoughtfully to improve efficiency and insight, while keeping meaningful human connection at the center of every hiring decision.
This position reports to the Director, Talent Acquisition and has the opportunity to be based in our Tempe, Austin, or Denver hub locations.
What you’ll do
- Own the full-cycle recruiting process for GTM and G&A roles, delivering a seamless, consistent, and positive candidate experience from first outreach through offer acceptance.
- Serve as a trusted talent advisor by building deep partnerships with hiring managers, candidates, interviewers, and cross-functional stakeholders.
- Develop and execute creative sourcing strategies to build strong, balanced, and inclusive talent pipelines.
- Source, screen, assess, and present high-quality talent, leading candidates through offer negotiation and close.
- Champion a high-touch, warm, engaging, and meaningful candidate and hiring-manager experience throughout the recruitment journey.
- Partner closely with global Talent Acquisition Partners and business leaders to align hiring plans with evolving business priorities.
- Use data and market insights to inform talent strategy, identify process improvements, and drive stronger hiring outcomes.
- Accelerate candidate engagement through proactive, personalized communication and effective process management.
- Drive local events and programs that strengthen candidate engagement, employer brand awareness, and employee referral quality.
Skills you will bring
- BA/BS degree or equivalent practical experience.
- 3+ years of full-cycle recruiting experience supporting Sales, Marketing, Customer Experience, and/or G&A functions within a high-growth technology company.
- Experience recruiting in a SaaS environment.
- Demonstrated ability to partner with and influence senior hiring managers and executives throughout the recruiting cycle.
- Strong sourcing expertise, with a track record of building creative, effective talent pipelines.
- Experience negotiating and closing complex compensation packages.
- Excellent verbal and written communication skills, with strong judgment, tact, and diplomacy.
- Strong work ethic, integrity, ownership, and personal accountability.
- Ability to thrive in a fast-paced, dynamic environment while effectively prioritizing multiple searches and stakeholder needs.
- Self-starter with a track record of building strong, productive relationships.
- Solid understanding of sales terminology, compensation structures, techniques, and methodologies is highly preferred.
- Familiarity with Greenhouse is a plus.
Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
