Bilingual Implementation Specialist

Position Type:

Permanent

If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.

As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

The Opportunity
In this position you will be primarily responsible for the implementation of new corporate group business, as well as other projects as assigned. You will work closely with external customers as well as a wide variety of internal parties to ensure client needs are met.

What You Will Do :

• Oversight and accountability of all new corporate business implementation projects ensuring all operational requirements are met
• Ownership and innovation of the end to end implementation process using best practices to serve and support facing internal and external clients
• Successfully manage new business project changes, risks, issues and actions;
• Regularly communicate project updates with stakeholders to ensure buy in and project success; ( i.e. status updates, meetings)
• Act as key point of contact with our External Clients and Client Services Teams including attending new group installation meetings and collaborating with operational areas within Medavie Blue Cross to ensure client needs are attainable and met
• Analyze and synthesize detailed documentation, such as original proposals and prior carrier contracts and translate these requirements into Medavie Blue Cross specifications
• Ensure an excellent customer experience, including timeliness, quality and project management focus

What You Bring :

• University or college diploma. Insurance qualifications such as LOMA OR CEBS, or willingness to acquire these qualifications
• Minimum three to five years’ experience in group health/dental and life and disability insurance. Experience in project management or a similar analytical role strongly preferred
• Intermediate to advanced computer skills and a working knowledge of various software applications, including Microsoft Office Suite. Prior experience working with MS Project is considered an asset.
• Bilingualism (French and English) is required to perform the duties of this role, which include daily collaboration with teams and partners across Canada who operate in both English and French

What will Set You Apart :

• Strong understanding of the group insurance/benefits industry
• Superior time management and multi-tasking skills
• Excellent analytical and judgment skills
• Innovative problem solver and trouble-shooter
• Exceptional organizational and prioritization skills
• Effective coping mechanisms and positive attitude
• Demonstrated flexibility and initiative to learn and adapt in fact paced work environment
• Ability to handle fluctuating volumes
• Adapt at working both in a team environment and independently
• Self-motivated and goal oriented
• Detail-oriented
• Possess a high level of integrity and accountability
• Excellent Communication skills – Written, Oral and Auditory; and
• Strong work ethic

What We Offer :

• A flexible work environment that supports work-life balance
• Competitive compensation and comprehensive benefits package
• Annual incentive program
• Defined benefit pension plan
• Health, dental, life, and disability insurance coverage
• Employee and Family Assistance Program (EFAP)
• Health Spending Account and Personal Wellness Account
• Paid vacation, personal days, and wellness initiatives
• Opportunities to work on impactful projects and contribute to the ongoing evolution of our business

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Pay Range:

$61 221 - $76 526 CAD

This posting is for an existing vacancy within our organization / Ce poste est actuellement vacant au sein de notre organisation.

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.  

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.  We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently—without AI assistance—to ensure a fair and equitable process.

If you experience any technical issues throughout the application process, please email: [email protected].