Lead Slot Technician

Under the direction of the Supervisor, Slot Technical, the Lead Slot Technician is responsible for maintaining a peak level of operability for all casino slot machines, and for completing slot machine projects efficiently and accurately. The Lead Slot Technician is primarily responsible for reducing the number of machines out of service by keeping games operable to maintain maximum machine revenue and operational performance. The Lead Slot Technician works on multiple projects simultaneously to their completion, while maintaining an efficient and goal-oriented focus. The Lead Slot Technician conducts training among the technical team to ensure the transfer of knowledge and to prepare the team for future growth opportunities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.  Works directly with Vendors and the Gaming Commission to install, repair, and investigate machine issues.  Troubleshoots to restore faulty slot machine equipment to working order.  This may include swapping failed equipment, cleaning, and/or repairing faulty machine components (for guests and other technicians).  Installs, removes, converts, performs preventive maintenance, prepares slot machines, sets options, and repairs machines in an active slot floor environment.
2.  Keeps all gaming machines operating at acceptable levels, including tasks such as General and advanced machine maintenance. General and advanced troubleshooting of gaming machines, components, and systems. Advanced machine repair, including specialized component repair. Diagnosis and repair of gaming machine systems communications (front and back end).
3.  Programs game set-up options, (as dictated by configuration worksheets), and perform testing for accuracy to ensure games perform within selected options, assuming responsibility for such accuracy. Issues currency used for conducting slot machine operation, troubleshooting, accounting, and compliance testing.
4.  Reads and writes reports and emails pertinent to Gaming Commission regulations. Follows documentation, policies, and procedures, and performs tasks with limited supervision.
5.  Properly documents repair, preventive maintenance, machine prep, standard power analysis, and pre-work site surveying. Reads and translates schematic diagrams as applicable to troubleshooting and planning. Reports trends, problems, and concerns of technical and service issues related to gaming machines and related systems.
6.  Assists with the development and execution of technical and service training.  Train new and current employees as directed by management.  Assists with the creation and implementation of department policies and procedures.
7.  Interprets conversion instructions from configuration comparisons, leads conversion projects, and possesses a basic ability for planning and scheduling. Works with the Slot Performance team to ensure accuracy of machine setup.
8.  Continually develop technical skills associated with the technical Slot Department operations.
9.  Performs other duties as assigned to support the efficient operation of the department.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• High school diploma or GED required.

• Associate’s Degree or above in electronics, networking, or related field preferred.

• Minimum two (2) years’ advanced slot technical experience required.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Strong technical verbal and written communication skills with the ability to simplify terminology that a non-technical end user and/or senior executive can understand.

• Must have experience demonstrating the utmost discretion and confidentiality as they will have access to financial data.

• Must be able to examine gaming machines and related problems, in order to determine and execute solutions in a time-conscious manner.

• Capable of identifying and resolving problems in a timely manner; gathers and analyzes information skillfully.

• Must work well as a team member; often will be assigned as the designated team leader for projects.

• Must possess good listening and sound reasoning skills to creatively solve problems that arise.

• Needs to possess sound judgment and display a willingness to make timely decisions with as much supporting data as possible.

• Must be able to perform work duties within the safety guidelines of the company and perform repairs according to manufacturer safety recommendations and/or requirements.

• Must be able to test and repair electronic/mechanical equipment using various methods and equipment to diagnose and service such equipment.

LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

• No Driving Responsibilities: Role does not require a driver’s license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

• Primary work environment is in a climate-controlled casino setting.

• Work requires travel to attend meetings, trade shows, and conferences.

• Incumbents may be required to work evening, weekend and holiday shifts.

• Must be able to work in a fast-paced, high-demand environment.

• Strength sufficient to exert up to 50 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds repetitiously

• Sedentary work: involves standing most of the times and may sit at times. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.

• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.

• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.

• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.

• Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.

• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.

• The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!