Training and Operations Coordinator, CrewHQ

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it’s hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.

Your New Role...

The Training & Operations Coordinator at CrewHQ is a multifunctional role, managing delivery of CrewHQ’s training portfolio, leading the business support activities within the division, and the day-to-day operational services of the facility.

This role oversees the planning, development, and execution of CrewHQ’s annual and bespoke training initiatives, ensuring alignment with production requirements and industry standards.

The position is also responsible for managing departmental financial processes, vendor relationships, and operational systems to ensure efficient and high-quality service delivery. Managing the financial workflow across multiple programmes and events, monitoring payment of invoices, tracking spend and auditing trainee recharges. Raising and processing Sargent Disk employee timesheets and contracts to export for payroll. Onboarding suppliers, processing non-employee expenses and ensuring timely preparation of purchase orders.

Your Role Accountabilities...

• Lead the planning, scheduling, and delivery of CrewHQ’s year-round training.
• Oversee bespoke production-specific training, ensuring alignment with production needs and compliance requirements.
• Manage relationships with production teams to deliver mandatory training (e.g., Health & Safety, PSP, Fire Marshall, Mark Milsome Foundation).
• Develop and implement future training strategy, including new department-specific modules and external trainer sourcing.
• Manage and track training budgets and supporting accurate forecasting.
• Oversee departmental purchasing processes, including purchase orders, invoice coding, vendor setup, and reconciliation.
• Monitor payroll processes and recharges for ad-hoc crew and training providers.
• Sourcing trainers and developing course content in relation to training feedback.
• Manage third-party training providers, including contracting, onboarding, and performance oversight.
• Drive improvements to CrewHQ systems, processes, and reporting frameworks to enhance efficiency and service quality.
• Supervise and support the CrewHQ Administration Assistant, providing direction and oversight of daily tasks.
• Act as the primary point of contact for internal and external enquiries, ensuring a professional and responsive service.

Qualifications & Experiences...

• Proven experience of supervising and supporting teams within fast-paced, high-pressure environments.
• Strong operational understanding of production workflows within the UK film and HETV industry.
• Advanced proficiency in administration systems and operational processes.
• Strong financial and numerical aptitude, with excellent attention to detail and process oversight.

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.