Manager, Planning

​​The Manager, ECM Operations, Planning is an integral part of the team within the North American eCommerce & Customer Marketing (ECM) function. This role brings structure, analytical rigor, and data integrity to how ECM annual planning and investment decisions are managed. The role owns the day-to-day management of complex Excel-based budget and planning files, ensures the accuracy and reliability of planning data across multiple scenarios and simulations, and translates detailed inputs into clear, stakeholder-ready analyses and visualizations. This role will provide strategic input into the development of future technology-enabled planning solutions and support the rollout and adoption of the system across the team.​ 

Essential Functions & Responsibilities  

• ​​Planning & Budget File Management: Build, manage, and continuously improve the complex, matrixed Excel-based budget and planning files used to manage ECM annual investment decisions, ensuring accuracy, consistency, and strong data integrity across inputs. 

• ​Data Integrity & Quality Control: Own the accuracy, consistency, and reliability of manually managed Excel-based planning data 

• ​Scenario & Simulation Management: Manage interdependencies across planning inputs and run scenarios and simulations as priorities shift to help ensure investment decisions remain aligned to broader business strategy. 

• ​Stakeholder Reporting & Visualization: Create tailored views for different stakeholders and translate complex data into clear, compelling stories and visuals that help leadership understand planning strategy, tradeoffs, and outcomes. 

• ​Template & Tool Development: Build and maintain scalable templates and tracking tools that create structure across planning routines, helping bridge current manual processes with the team's future technology-enabled planning solutions. Rollout across 30+ team members, providing comprehensive training and support to ensure seamless adoption.  

• ​Planning Routine Support & Recommendations: Support planning rituals and routines by providing the data, analysis, and recommendations needed to inform investment decisions and business planning conversations. 

• ​Technology & Process Improvement: Help stabilize and improve current-state planning processes, reporting platforms, tools, and data processes while contributing to future reporting and platform-development efforts.​ 

Expected Experience & Required Skills 

• ​​Advanced Excel Mastery: Demonstrated experience building and managing complex, matrixed templates and detailed working files, including advanced formulas, pivot tables, and budget or planning tools. 

• ​Data Integrity Management: Proven experience maintaining data integrity across complex planning, reporting, budgeting, or forecasting processes with many moving pieces and stakeholder inputs. 

• ​Analytical Rigor: Strong analytical skills and comfort working with large, detailed, and frequently changing data sets. 

• ​Scenario & Interdependency Management: Experience managing interdependencies and running multiple simulations or scenarios to support planning and investment decisions. 

• ​Data Storytelling & Visualization: Ability to translate complex data into clear reporting, recommendations, and compelling stakeholder narratives, with strong visualization skills for leadership audiences. 

• ​Attention to Detail: High attention to detail and strong standards for accuracy across planning and reporting outputs. 

• ​Reporting, Tools & Process Improvement: Experience helping build or improve reporting platforms, tools, or data processes, including identifying pain points, recommending practical improvements, and supporting change management to drive adoption. 

• ​Strong Communication Skills: Ability to simplify complexity for different audiences and turn detailed inputs into clear, actionable messages. 

• ​Matrix Organization Navigation: Able to navigate a large matrix organization effectively. 

• ​Organization and Project Management: Possesses excellent organization and project management skills.​ 

Work Environment & Schedule 

• This position is considered a hybrid role with 3 days in the Chicago office, ​Normal office environment with limited travel or visits to external locations; offices are open workspaces​. Additionally, this role requires ​ability to ​ ​work a salaried, exempt schedule to best execute against customer and internal expectations​.