Nursing and Healthcare Studies Program Coordinator

Green River College is seeking a Student Success Coordinator to support Nursing & Healthcare Studies students from program entry through completion, certification, and transition into the workforce. This position plays a central role in supporting student success processes, program operations, and administrative functions to ensure students receive timely, accurate, and consistent support.

Working under the direction of the Nursing Program Manager, the coordinator manages applications, registration, onboarding, communication, outreach, and student progression activities. The role collaborates closely with program leadership, faculty, and external partners to support student retention, completion, testing readiness, and workforce outcomes.

Green River College is an open-access institution committed to supporting students from underserved and underrepresented backgrounds. This position contributes to that mission by promoting equitable access, supporting student persistence, and ensuring alignment between program processes and student needs. This is a full-time, in-person position with a 12-month contract. Limited remote work may be approved on a case-by-case basis.

ABOUT THE COLLEGE:

Green River College's student body is made up of approximately 41% Academic Transfer students, 34% Professional-Technical students, 15% Adult Basic Education student, and 3% Applied Bachelor degrees.  Green River College has four campuses, including the main campus in Auburn, Washington, with satellite campuses in Kent, downtown Auburn, and Enumclaw.  Green River programs serve high school graduates, Running Start students (dual enrollment in local high schools and the college), those seeking retraining for the workforce, international students, students learning English, and Continuing Education students. Green River's service areas are increasingly ethnically diverse, comprising African Americans, African immigrants, Asian Americans, Asians, Latinx, Native Americans, Pacific Islanders, and Middle Eastern Americans, among other communities.

COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION:

We commit to be an anti-racist institution where all students, faculty, and staff receive the access, resources, and services needed to achieve their educational, career, and personal goals. Green River College makes social and economic justice, equity, and inclusion our highest priorities.

The Green River College definition of equity encompasses all identities, including but not limited to race, ethnicity, economic status, gender identity, sexual identity, disability, religion/spirituality, immigration status, age, and culture. We understand individual needs vary widely, and the effects of discrimination and historical oppression must be taken into account while aiming for equitable opportunities and outcomes for all.

Applications, Admissions, and Enrollment:

• Track, process, and maintain program admission applications and applicant records • Ensure timely communication and status updates to applicants • Monitor and maintain student waitlists and applicant pipelines • Coordinate class section assignments, cohort placements, and registration permissions • Resolve student registration and enrollment issues in collaboration with campus partners • Assist with application review and admissions processes in partnership with advising, registrar, and program leadership

Student Success and Progression:

• Provide individualized (1:1) student support to promote retention and completion • Assist students with onboarding, orientation, and navigation of program expectations • Support students in accessing resources such as textbooks, scrubs, and academic supports • Maintain consistent communication with students throughout program progression • Coordinate student transitions between cohorts, sections, and program pathways • Collaborate with faculty and program leadership to monitor student progress and address barriers • Support basic technology navigation including Canvas, student testing software, and other electronic resources and websites utilized by students.

Testing, Certification, and Workforce Readiness:

• Support students with application processes for state NAC testing, including account setup and documentation

• Facilitating certificate student coordination, including name tag ordering and certificate printing and distribution, • Track completion of required skills and written exams and maintain related records • Coordinate logistics for Nursing Assistant skills testing, including scheduling and student communication

• Manage systems such as University Tickets for student-related processes • Ensure students’ progress efficiently from program completion to testing and certification • Guide students in resume development and job readiness preparation • Connect students with employment opportunities and workforce partners post-completion

Communication and Program Support:

• Monitor and respond to program inquiry inbox and phone communications • Provide accurate and timely information to prospective and current students • Support new student orientations, boot camps, and onboarding activities • Maintain and update student-facing materials, program webpages, and communication tools • Ensure accuracy and accessibility of all program communications and materials

Outreach, Events, and Partnerships:

In collaboration with the Program Manager:

• Coordinate and participate in outreach events including information sessions, tours, job fairs, and community events • Support program recruitment and marketing efforts in collaboration with College Relations • Build and maintain relationships with employers, clinical partners, and community organizations • Assist with program events including graduation and pinning ceremonies

Data Tracking, Reporting, and Compliance: 

• Track and maintain program data to support reporting, accreditation, and operational needs • Maintain accurate records of student progression, testing, and program outcomes • Assist in preparing reports for state, accreditation, and institutional use • Coordinate with institutional research and enrollment services as needed • Support compliance with program, state, and accreditation requirements

Departmental and Institutional Contribution:

• Contribute to a collaborative and effective department and division environment • Demonstrate awareness of and responsiveness to diverse student populations • Support institutional initiatives related to access, retention, and student success • Participate in activities related to accreditation and program quality standards

Minimum Qualifications:

• At least one year of experience in student-facing, customer service, or healthcare support role • Strong organizational skills and attention to detail • Ability to manage multiple priorities and complete tasks independently • Effective written, verbal, and interpersonal communication skills • Proficiency with Microsoft Office and data tracking systems • Ability to learn and navigate new systems and technologies

Preferred Qualifications:

• Experience in higher education, healthcare, or workforce training programs • Experience supporting student success, retention, or advising functions • Experience with data tracking, reporting, or spreadsheet systems • Ability to identify problems and follow through to resolution • Bilingual or multilingual communication skills

SPECIAL REQUIREMENTS, LICENSES AND CERTIFICATIONS:

•  A valid driver’s license

•  CPR, AED, and First Aid Certification within 3-months of employment.

REQUIRED TRAINING:

• Non-discrimination 

• Ethics 

• Child Abuse and Neglect 

• Safety Orientation 

• Title IX 

• Campus Safety Authority (CSA) 

• FERPA

At this time, Green River College is not sponsoring for H1-B Visas.
  
All offers of employment are subject to background checks. (Prior to a new hire, a background check including criminal record history will be conducted.  Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.)
 
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law RCW 28B.112.080.
  
Green River College is a tobacco free campus. For more information on the tobacco policy, please visit the following link: https://www.greenriver.edu/campus/policies-and-procedures/general-administrative-policies/ga-2-tobacco-use-policy/
  
Jeanne Clery Statement: Notice of Availability of Annual Security and Fire Safety Report— Green River College’s Annual Safety and Fire Report is available online at www.greenriver.edu/CleryASFR, containing mandated information about current campus policies concerning safety and security issues, required statistics, and other related information for the past three calendar years. To obtain a paper copy of the report, please call 253-288-3350.
  
The following person has been designated to handle inquiries regarding the non-discrimination policies: Executive Director of Human Resources, 12401 SE 320th Street, Auburn, WA 98092-3622, (253) 288-3320.
 
To request disability accommodation in the application process, contact the Disability Support Services at (253) 833-9111, ext. 2631; TTY (253) 288-3359.
 
Equal Opportunity Employer and Statement of Non-Discrimination:  Green River College does not discriminate on the basis of race, color, national origin, citizenship or immigration status age, perceived or actual sensory,  physical or mental disability, pregnancy, genetic information, gender, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran  or military status, or the use of a trained guide dog or service animal.
  
Green River College prohibits discrimination on the basis of sex, including sex-based harassment, and sex discrimination in any education program or activity that it operates, as required by Title IX and its regulations, including in admission and employment. Inquiries about Title IX may be referred to Green River College’s Title IX Coordinator, the U.S. Department of Education’s Office for Civil Rights, or both.
 
Reporting:  Any employee, student, applicant, or visitor who believes that he, she or they have been the subject of discrimination or harassment should report the incident or incidents to the College’s appropriate Title IX Coordinator identified below. If the complaint is against that Coordinator, the complainant should report the matter to the President’s office for referral to an alternate designee.
 
For students/employees/public/visitors/applicants:   Korland Simmons, Title IX Coordinator • Equity, Diversity, Inclusion