MEMBER RELATIONSHIP SPECIALIST (Zeeland, MI Branch)

Description

Member Relationship Specialist I (Teller)

Branch Experience | Non-Exempt

This position is not eligible for immigration sponsorship.

Job Range: $17.41 - $21.76/hour

Shift: 8:45 am - 5:15 pm,  Monday - Friday

Build relationships. Solve problems. Help members move forward.

At 4Front Credit Union, every conversation is an opportunity to make banking a little easier—and someone’s day a little better. As a Member Relationship Specialist I, you’ll be one of the friendly faces our members count on for everyday banking needs, thoughtful guidance, and exceptional service.

You’ll do more than process transactions. You’ll get to know our members, understand what they’re trying to accomplish, and connect them with solutions that can help. If you’re a people person who enjoys solving problems, learning new things, and making a difference through great service, this is a great place to start or grow your financial-services career.

What You’ll Do

• Welcome members and build genuine relationships through friendly, personalized service
• Help with everyday banking needs, including deposits, withdrawals, payments, accounts, cards, and digital banking
• Listen to members, answer questions, solve problems, and provide clear guidance when they need support
• Learn about members’ financial needs and connect them with products, services, and resources that may help
• Maintain accuracy while supporting transactions, cash handling, balancing, and other branch operations
• Work alongside your teammates to create a positive, collaborative branch experience for every member

What You’ll Bring

• A high school diploma or equivalent
• Customer service, sales, or financial services experience is preferred
• A natural ability to connect with people, listen well, and build trusting relationships
• Strong communication, problem-solving, and critical-thinking skills
• Attention to detail and comfort working with numbers, computers, and new technology
• The ability to stay organized and provide great service while managing multiple priorities
• Spanish-English bilingual proficiency is preferred for member-facing positions at our Holland and Zeeland branches
• Customer Service Experience 
• Credit Union, Banking, or Financial Institution experience is a plus!

Why 4Front?

At 4Front, people helping people is more than a philosophy—it’s how we work. You’ll join a supportive, inclusive team where you can build your skills, grow your career, and make a meaningful difference for our members and communities.

We offer competitive pay, medical, dental and vision coverage, generous PTO and paid holidays, a 401(k) with employer match, tuition reimbursement, professional development, career growth opportunities, and more.

Ready to turn everyday conversations into meaningful member relationships? We’d love to meet you.