Client Relations Associate

Description

Connect Pediatrics provides in-home private duty nursing and therapy services to infants and children with complex medical needs. We employ clinicians and operations staff who are compassionate, qualified, and dedicated to ensuring the highest level of patient satisfaction.   

Job Summary:

• Develop and manage relationships with referral sources, including pediatric clinics, ABA centers, hospitals, and other healthcare facilities.
• Regularly visit referral sources to promote Connect Pediatrics' nursing and therapy services (ST, OT, PT).
• Collaborate with the internal office team to ensure the smooth onboarding of new patients and communication between referral sources and office staff.
• Serve as the primary point of contact for case managers, ensuring excellent customer service and support.
• Manage and nurture long-term relationships with existing referral sources and case managers to maintain a steady pipeline of patients.
• Monitor and track referral trends and provide feedback to leadership to optimize growth strategies.
• Represent Connect Pediatrics at networking events, conferences, and industry meetings to build brand awareness and expand the referral base.
• Develop and implement strategic plans to meet or exceed sales targets for private duty nursing and therapy services.
• Maintain detailed records of outreach, patient onboarding, and client interactions using the company's CRM system.
• Manage and foster nurse and client relationships.

About Connect Pediatrics 

Connect Pediatrics went from being the best-kept secret in Pediatric Home Health to a key provider of Pediatric Private Duty Nursing and Therapy Services across the state of Texas. We strive to be the preferred provider of care for our patients, and the preferred employer for our talented team of clinicians and operations personnel. For the last three years, Inc. Magazine has named Connect Pediatrics as one of the 5000 fastest-growing privately held companies in the US! This is a huge tribute to our team and the culture that we have developed. For more information, please visit our website at www.connectpediatrics.com.  

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Connect Pediatrics is an equal opportunity employer.

Requirements

 Qualifications/Educational Requirements

• Bachelor’s degree or equivalent combination of education, training, and experience. 
• Business office management and supervisory experience preferred.
• Health care experience preferred.
• Excellent written and verbal communication skills. 
• Ability to handle multiple tasks simultaneously and meet deadlines.
• Excellent organizational and time management skills.
• Ability to handle multiple tasks simultaneously and meet deadlines.
• Positive attitude and self-motivated.