Senior Manager, Agile Practice Management

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Lead and develop teams supporting the Star DDAT (Digital, Data, Analytics & Technology) Technology organization, driving effective delivery of technology initiatives that improve Star Ratings across multiple lines of business. Establish and maintain best practices, coach teams through change and ambiguity, and ensure successful execution of strategic objectives at the team and workstream level. Partner closely with business and technology stakeholders to prioritize work, remove barriers, and drive measurable, value-based outcomes. Monitor team performance using established metrics and foster a culture of accountability, continuous improvement, and professional growth. Manage a $1M+ budget and directly lead 6–8 Agile Practice Leads, including Senior Manager-level Scrum Masters and Program Managers. Develop talent and build high-performing, future-ready teams.

 

What you will do:

• Lead delivery of multiple complex business process and technology initiatives aligned to Star Technology.
• Drive end-to-end execution, ensuring initiatives meet objectives, timelines, and deliver measurable results that support Star Ratings.
• Identify and resolve delivery risks, dependencies, and barriers that could impact successful execution.
• Use performance metrics and data to improve delivery, team effectiveness, and accountability for outcomes.
• Partner with business and technology leaders to translate strategic priorities into actionable plans and deliverables.
• Drive process improvements and root cause analysis to create sustainable, repeatable ways of working.
• Establish and reinforce Agile delivery best practices across teams.
• Lead, coach, and develop Agile Practice Leads, including Senior Manager-level Scrum Masters and Program Managers, building capability and supporting professional growth.
• Foster a high-performing culture focused on accountability, collaboration, and continuous improvement.

 

Required Qualifications

• 7-10+ years of professional experience in technology delivery, program management, or Agile delivery
• 1-3+ years of experience directly managing and developing employees
• Experience managing budgets of $1M+
• Strong communication and facilitation skills, including experience preparing and presenting materials to executive-level audiences
• Experience leading complex technology initiatives, including planning, risk and dependency management, and stakeholder engagement
• Demonstrated experience leading teams to deliver complex initiatives on time and within scope
• Strong problem-solving and decision-making skills
• Experience driving process improvement and organizational change
• Demonstrated experience implementing and sustaining Agile practices across cross-functional teams
• Experience working with multiple delivery methodologies, including Agile, SAFe, and Waterfall

 

Preferred Qualifications

• Agile certification (e.g., CSM, RTE, SPC), PMP, or equivalent certification
• Medicare, healthcare, or CMS Star Ratings experience

 

Education

Bachelor’s degree preferred, or equivalent specialized training or relevant professional experience/qualification

Pay Range

The typical pay range for this role is:

$106,605.00 - $284,280.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 12/03/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.