Contact Centre Agent
Compass Education
·Today
- Location
- Hawthorn, Victoria, Australia
- Workplace
- Hybrid
- Type
- Part-time
- Department
- Support
- Seniority
- Entry
- Source
- Workable
Description
Come shape the future of education with us.
At Compass, we're on a mission to transform the school day for everyone - from staff and students to families and administrators. We build smart, seamless technology that empowers schools to focus on what really matters: learning, growing and thriving.
That mission has fuelled our growth into a global scale-up, now supporting 5,000+ schools across three countries, backed by a team of 300+ people. Our all-in-one school management platform is redefining how education communities connect, communicate and operate.
About the Role:
We are looking for x3 Contact Centre Agents reporting to a Contact Centre Team Leader to provide omni channel support to schools using Compass across multiple jurisdictions. You’ll assist schools through phone, live chat and email, helping them resolve issues, understand the platform and get the most value from Compass.
This is a role for someone who enjoys helping people, solving problems and working in a fast-paced environment where customer experience is everything.
*Please note: These are part-time positions, working 25 hours per week, Monday to Friday. Flexibility to work additional hours during February to support our peak period.*