UTILITY SERVICES TECHNICAL ANALYST (2270)

EXAMINATION IS ANNOUNCED TO ESTABLISH AN EMPLOYMENT LIST TO FILL ONE (1) CURRENT EAST JEFFERSON VACANCY IN THE DEPARTMENT OF WATER AND FOR FUTURE VACANCIES AS THEY OCCUR.

This employment list will also be used for future EAST AND WEST Jefferson vacancies in this Departments as they occur.The purpose of this position is to perform Sensus Analytics software and hardware installations, maintenance, and troubleshooting, as needed to serve Utility Services. Installs necessary hardware to connect PCs to the Filed Logic Hand-held Devices. Installs software necessary for running Sensus Analytic programs and monitoring Water analytic operations in Utility Services. Provides operational assistance regarding Customer Portal & Utility Dashboard systems and the Native mobile application in iOS and Android operating platforms. Identifies problems and performs troubleshooting procedures on technological components and equipment involved in the Sensus Analytics system, including Touch Reading Device and Radio Transceiver (End Points). Performs software and data backups, as needed. Maintains the integrity of the AMI Network system by monitoring virus scans, security controls, and data storage.  View and send out work orders from the Abnormal Readings reports to verify meter readings before billing to insure accuracy of bills before being mailed to customers. Performs related duties as required. Possession of a high school diploma or equivalent AND meets one of the following requirements:

1.Current employment and permanent civil service status in the Water Department at or above the level of Customer Relations Specialist II; PLUS, six (6) months of experience performing administrative duties in the utility billing computer system.

2.One (1) year of experience performing varied clerical duties to include data entry. Routine, standardized and closely supervised experience will not be considered qualifying.

3.Completion of a vocational training program or an Associate's degree in office administration or a related clerical field.(ENTRANCE AND PROMOTIONAL)

The examination may consist of a written test, a rating of training and experience, an oral panel interview or any combination thereof.  Acceptable applicants will be notified of the time, date, and place of any assembled testing.  Applicants must supply complete and accurate information concerning their training and experience including a detailed description of their work experience, the names and addresses of all previous employers and the dates of employment. The information is subject to verification and the Personnel Department reserves the right to determine the quality and quantity of education and experience claimed for credit. 

JOB POSTING NO: 2270-02R
DATE: 11/13/26