IT Hardware Technician (Short Term Contract) -306524

DNI Emerging Technologies is seeking a Printer Technician to support the Air Force Joint Warfare Analysis Center (JWAC) under the JWAC IT Services Contract. The technician handles equipment staging, inventory, configuration, workstation installation, validation, and accountable processing of replaced equipment. This role is a short term role to do a printer refresh and KVM installations.

The successful candidate will troubleshoot issues methodically, communicate clearly with users and technical teams, protect Government equipment and information, and document work in accordance with established service-management and security procedures.

Responsibilities

• Install, configure, connect, relocate, and maintain networked printers and multifunction devices.
• Diagnose and resolve printer hardware, software, driver, connectivity, queue, print-quality, and user-access issues.
• Perform routine preventive maintenance and replace approved consumables or user-serviceable components.
• Configure printers for authorized users, workstations, networks, and security domains in accordance with Government procedures.
• Support print queues, printer mappings, drivers, firmware, and approved printer-management tools.
• Coordinate vendor service, warranty repairs, replacement parts, and escalation of issues that require specialized support.
• Respond to service requests and incidents within established priorities and document actions, findings, parts, and resolution status.
• Maintain accurate equipment records, serial numbers, locations, configuration details, and maintenance history.
• Assist with equipment inventories, property accountability, moves, installations, de-installations, and lifecycle replacement activities.
• Provide courteous, professional end-user support and explain technical issues and corrective actions clearly.
• Coordinate with system administrators, network personnel, cybersecurity staff, Government representatives, and other technical teams when printer issues involve broader IT services.
• Follow approved change, configuration, data-management, incident-management, and documentation procedures.
• Protect Government-furnished equipment, controlled technical information, and access credentials from unauthorized use or disclosure.
• Participate in JWAC familiarization, security, safety, cybersecurity awareness, OPSEC, and other required training.
• Support planned maintenance windows, after-hours activities, or other mission requirements when scheduled by the Government.