Administrative Specialist

We are seeking an Administrative Assistant  at Challenge Unlimited, Inc in our Programs Department. 

At Challenge Unlimited, Inc. it is our mission to provide opportunities for individuals with disabilities which will assist them to live, work, and participate in the community. As a leader in providing employment services to people with disabilities our goal is to empower individuals of all abilities to reach their full potential.

• Pay Rate: $18.83 per hour
• Shifts: Part-Time. Scheduled 3 days per week. No weekends required 
• Hours: 8:00am-4:00pm Flexible to the needs of persons served. 
• Location: Alton and Swansea, Illinois
• Travel: Up to 10% 

Reporting to the Lead Administrative Specialist, the Administrative Specialist is responsible for assisting the Programs department with departmental functions which will ensure quality and efficiency of services for persons with disabilities. Responsible for completing various tasks associated with the intake process. Explain and discuss all services offered by Programs to potential participants and other stakeholders. Provides customer service and acts as ambassador to services from all potential and new participants in services. Provides general customer service support as needed. Performs a variety of administrative support tasks and functions. Participates in special projects as assigned.

Job Duties

Participant Relations
 Promote a culture that advances the Company’s mission to provide work opportunities to individuals with disabilities and disadvantages. Display and promote Company values. Ensure a high rate of participant and staff satisfaction. Provides positive and clear communication and support.

Intake Duties
Responsible for the coordination of all potential participant admission/referral packets. Displays clear and effective communication and customer service skills. Handles all external inquiries regarding services, availability and other related questions. Initiates communication with participants, families, providers, or funders related to admission/referral packets, inquires regarding services and follow-up. Requires skill in effective verbal and written communication, ability to adjust information delivery to match the individual’s ability to comprehend. Prepare documentation, request information from external sources and manage multiple packets cohesively

Programmatic Administrative Duties
Maintain regulatory required documentation systems, create meeting notes or minutes, assist in the coordination of in-service training, staff and participant events, assist with other administrative duties as assigned.

Quality Assurance
Maintain accurate records of participant admission/referral packets. Assist in the completion of chart audits and program audits. Maintain data and information related to key performance indicators as determined by senior management and create related reporting.

Administrative Support
Monitor supply inventory and submit orders as needed. Coordinates preventative maintenance and needs. Assist with mailings, presentations, correspondence or other departmental needs. Provide support in participant program areas as needed. Act as back-up to Lead Administrative Specialist in participant billing processes.

• Education: High School or G.E.D required. 
• Experience:Administrative and customer service experience required. Experience working with electronic documentation systems preferred. Experience working with people with disabilities preferred.
• Communication/Computer Skills: Must have excellent oral and written communication skills.  Proficient with Microsoft Excel, Word, PowerPoint, and Outlook
• Training: CPR/First Aid and CPI Training
• Background Checks: Must pass criminal background check, various State and Federal Registry Checks, and pass DCFS Abuse and Neglect Tracking System Check. 
• Driving: Must pass driving history check and Company policy criteria, be 21 years or older, and  maintain valid driver’s license. Company travel using a personal insured vehicle is required.  

• Paid time off for holidays and sick time