Commercial Collections Representative| Military Boots to Banking - Veteran Initiative

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Commercial Collections Representative as part of the Commercial Banking Operations Division. Learn more about the career areas and lines of business at wellsfargojobs.com

In this role, you will:

• Support, review, and negotiate a medium to high-risk portfolio consisting of more complex delinquent loans of high-level collateralized accounts which require special handling and research
• Research credit and account information, handle workout and restructuring problem loans and restructuring payment plans
• Review account equity to determine loss projections
• Monitor portfolio for policy compliance and adherence to risk ratings
• Assist in the training of entry level staff
• Participate in conducting issue specific training in conjunction with Manager
• Utilize a high degree of knowledge and understanding of company policies and procedures and execute without issue
• Lead by example, handle core assignments effectively while taking on additional responsibilities
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 2+ years of Commercial Collections experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Military experience researching and assessing questions, process, and procedures to make recommendations on solutions
• Military experience with tracking information in multiple computer systems with high level of accuracy
• Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
• US Military Service in US Army, US Marine Corps, US Navy, US Air Force, US Coast Guard, US Space Force
• Collections experience
• A BS/BA degree in accounting, finance, or economics
• Accounting experience, accounts receivable or accounts payable
• Customer service/Customer Care experience
• Excellent verbal, written, and interpersonal communication skills
• Ability to provide strong customer service while actively listening and responding in an appropriate manner
• Excellent critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change
• Sound analytical skills with high attention to detail and accuracy
• Experience delivering results in a fast-paced, deadline driven environment
• Sound organizational, multi-tasking, and prioritizing skills
• Intermediate Microsoft Office skills (Word, Excel and Outlook)
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Artiva experience
• Infolease experience
• Intermediate Microsoft Office (Word, Excel, and Outlook) skills
• Ability to work effectively, as well as independently, in a team environment

Job Expectations:

• Ability to work a hybrid schedule, at least 3 days a week working in office
• Relocation assistance is not available for this position.
• Visa Sponsorship not available for this position

Posting Location:

• 801 Walnut St, DES MOINES, IA 50309

#CommercialBanking
#Boots2Banking

Posting End Date: 

13 Nov 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.

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