Patient Services Specialist 2

Job Description

Department of Oral Medicine has an outstanding opportunity for a Patient Services Specialist 2 (PSS2) to join their team.

 

About this Opportunity

Reporting to the Patient Services Specialist Supervisor, the Patient Services Specialist 2 supports OMCS, located in the UW Health Sciences Building, where faculty provide care for patients with TMJ disorders, orofacial pain, nerve and sensory disorders, movement disorders, oral mucosal diseases, oral cancer, and sleep apnea.

 

The PSS2 performs a variety of clerical and organizational duties to support OMCS operations and collaborates with staff, faculty, and students to ensure the clinic runs smoothly. As a key point of contact, the PSS2 staffs the front desk, greets patients and visitors, answers telephone calls, and responds to inquiries.

Key Responsibilities

Patient Support (50%):

• Greet and check-in patients and other visitors

• Schedule patient appointments for multiple providers

• Obtain and verify demographic, insurance, and financial information

• Process and upload patient paperwork into AxiUm

• Answer clinic phone and mail inquiries

• Return patient calls

• Patient benefits verification

Technical Role (45%):

• Monitor and manage 3+ departmental email inboxes

• Set-up zoom appointments

• Fax records to outside providers

• Sort and route incoming faxes

• Collect treatment payments

• Communication with providers via teams

• Scan patient charts

Other (5%):

• Participate in job related training

• Perform related duties as assigned

 

Required Qualifications

To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

 

Minimum Qualifications

Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Department. 

• High School graduation or equivalent AND one year of healthcare, administrative, or customer service experience.

• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

 

Preferred Qualifications

• Healthcare, administrative, receptionist, or customer service experience

• Experience with Microsoft suite software

• Experience managing a high-volume email inbox with multiple email accounts

• Experience with insurance

About the Team

The University of Washington School of Dentistry Oral Medicine Clinic in Seattle is a global leader in patient care related to the diagnosis and non-surgical management of disease in the orofacial complex.

Oral Medicine involves the diagnosis and nonsurgical management of diseases of the orofacial complex and systemic and behavioral disorders that impact oral health, including:

Diagnosis and management of:

• Orofacial pain (including psychologic counseling related to chronic pain management)
• Temporomandibular joint (TMJ) disorders/Temporomandibular Disorders (TMD) (including jaw pain, muscle pain, and locking/limited opening)
• Nerve and neurosensory disorders (such as burning mouth syndrome, oral and facial neuropathic pain, and trigeminal neuralgia)
• Movement disorders (including clenching/bruxism, dystonia, and tardive dyskinesia)
• Oral mucosal diseases (including lichen planus, canker sores/aphthous ulcers, allergic/hypersensitivity reactions, and other auto-immune conditions)
• Oral cancer/Oral dysplasia (“pre-cancer”)
• Dry mouth/Salivary gland dysfunction (including Sjögren’s syndrome
• Obstructive Sleep Apnea/Sleep disordered breathing
• Oral complications of medical therapy (including chemotherapy and radiation)

Treatments are targeted to specific conditions but may include:

• Prescription and over the counter medications
• Physical therapy (such as icing & stretching exercises)
• Occlusal appliances (“Night guards”)
• Mandibular advancement devices (for treating obstructive sleep apnea)
• Cognitive behavioral therapy and psychologic counseling in chronic pain management
• Preventive and protective interventions to protect teeth (including dry mouth management and topical fluoride therapy)

Compensation, Benefits and Position Details

Pay Range Minimum:

$45,384.00 annual

Pay Range Maximum:

$61,176.00 annual

Other Compensation:

-

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

SEIU Local 925 Nonsupervisory

About the UW 

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.  

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. 

Our Commitment 

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected]. 

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.