Production Supervisor

Get to know us:  NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system. NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes.

Lead and Grow with Us!

NOVO Health Services is a leading provider of healthcare linen solutions, delivering a fresh and innovative approach to the industry. Our focus on patient experience, infection prevention, and operational excellence enables us to improve linen quality while reducing overall program costs for our healthcare partners.

With HLAC-accredited facilities and a commitment to continuous improvement, NOVO is redefining how healthcare linen programs are managed across the country.

NOVO Health Services is seeking a hands-on Production Supervisor to lead daily production at our Nashville-area healthcare laundry facility in Madison, TN. This newly created leadership role was added to support increased production volume and our seven-day operation, ensuring the plant is staffed, equipment is running at peak performance, and daily workload is completed safely, efficiently, and to quality standards.

This role supervises soil sorters, washer and cart-washer operators, and clean-side production associates, and works closely with the chemical technician and the Business Manager to keep washing, drying, and finishing on schedule. The Production Supervisor plays a key role in plant productivity, from daily staffing and work assignments to goal setting and execution of plant production goals.

The ideal candidate is a proactive, accountable floor leader with 3–5 years of supervisory experience in a manufacturing, production, or service-industry operation who thrives in a noisy, fast-paced industrial environment, is comfortable giving and receiving open feedback, and embraces change. Because this role supports a seven-day operation, candidates must be willing to work evenings, night shifts, weekends, and holidays.

Key Responsibilities

Operations & Production

• Schedule adequate staff to produce the required workload each day, preparing work schedules and providing daily work assignments to production associates

• Supervise soil sorters, washer and cart-washer operators, and clean-side production associates to meet productivity targets and comply with safety regulations

• Monitor continuous batch washers (CBWs), dryers, and washer/extractors to maintain the correct loading sequence and achieve maximum productivity and washing performance from all equipment

• Partner with the chemical technician to ensure proper loading, wash chemistry, and other factors related to correct and efficient washing and drying

• Analyze order requirements to determine the number of carts needed and keep production aligned with customer demand

• Communicate proactively with the Business Manager regarding anticipated bottlenecks and production constraints

• Respond quickly to bottlenecks, staffing changes, quality issues, and equipment downtime to protect daily production

• Provide consistent frontline leadership coverage across a seven-day production schedule, including weekends

• Operate equipment and perform hands-on production duties as needed to support department success

Leadership & Team Development

• Develop and train operators on all equipment to ensure consistent, high-quality performance

• Define clear performance measures tied to business goals and hold associates accountable to them

• Foster a team environment by promoting open communication, building commitment to a common vision, and maintaining positive employee relations

• Implement proactive employee-relations practices that build trust, engagement, and a direct, positive relationship between leaders and associates

• Address attendance, performance, and conduct issues promptly through coaching and corrective action

Safety & Compliance

• Communicate, implement, and monitor safety programs and procedures

• Lead and participate in safety meetings and ensure the proper use and maintenance of equipment

• Identify safety improvements and enforce safety standards across the department

• Understand, observe, and adhere to all safety procedures, infection-control practices, and company policies

• Keep the department clean, orderly, and safe

Productivity & Performance

• Own plant productivity, participating in goal setting for the plant and driving execution of plant production goals

• Monitor productivity activity records and take action to close gaps against targets

• Track key plant metrics, including production plan attainment, pounds per operator hour (PPOH), quality/reject rates, attendance, and safety performance

• Manage real-time staffing, breaks, downtime, and workflow to maximize labor productivity

• Analyze cost and performance data to identify opportunities to improve operations and reduce costs

Administrative & Support Functions

• Document and record associate production, time, safety incidents, absenteeism, and corrective actions promptly and accurately

• Prepare and maintain logs, records, and reports, including production, maintenance, and inventory

• Purchase supplies, parts, and equipment and assist in developing and monitoring the department budget as needed

• Assist the Business Manager in directing overall plant operations and complete special projects as assigned

• Perform other duties as assigned based on business and operational needs

Qualifications

Required

• High School Diploma or GED

• 3–5 years of experience in a manufacturing, production, or service-industry environment with supervisory responsibilities

• Experience with employee relations and team building

• Proven ability to define performance measures related to the business and hold associates accountable to them

• Strong analytical skills, including the ability to determine the number of carts required for orders

• Basic computer knowledge and willingness to learn new computer applications

• Comfortable giving and receiving open feedback

• Ability to read, speak, and write English

• Willingness to work evenings, night shifts, weekends, and holidays

Preferred

• Some college or formal education and training in business, operations, or a related field

• Supervisory experience in an industrial or healthcare laundry environment

• Experience operating or supervising continuous batch washers (CBWs), dryers, and washer/extractors

• Ability to analyze cost performance data to improve operations and reduce costs

• Demonstrated customer service, people leadership, and organizational skills with a track record of achieving positive business results

• Familiarity with healthcare linen processing and infection-control practices

• Bilingual English/Spanish communication skills preferred

Key Competencies

• Proactive, courageous leader who is willing to take calculated risks and embrace change

• Positive "can-do" attitude with the ability to lead and positively influence a team

• Strong accountability for productivity, safety, and quality results

• Strong interpersonal and communication skills

• Analytical, organized, and data-driven in planning staffing and production

• Comfortable giving and receiving open feedback

Physical & Work Environment Requirements

• Supports a seven-day production operation; schedule may include evenings, night shifts, weekends, holidays, and overtime as business needs require

• Ability to work in a noisy, fast-paced industrial laundry environment that may include heat, humidity, and moving equipment

• Ability to bend, stoop, push, pull, stand, and walk for long periods of time

• Ability to lift moderately heavy objects up to 35 lbs

Ability to perform the physical requirements of the position with or without reasonable accommodation

Equal Opportunity Statement

NOVO Health Services is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

What we can offer you as a full-time associate:
Competitive pay
Paid Holidays
Paid Time Off Program (PTO)
401(k) w/Employer Match
Flexible Spending Account (FSA) 
Health Savings Account (HSA)
Medical, Dental, and Vision Programs
Basic Life/AD&D Insurance
Long-Term Disability (LTD)

Why work for Novo Health Services? 

NOVO Health Services strives to be the employer of choice in the hospital sterile and hygienically clean linen industry. To do that, we provide a safe, positive work environment where our associates experience tremendous growth and related opportunities for advancement. 
Complete an on-line application at www.novohealthservices.com!
All applicants will be considered for employment without attention to race, color, sex, sexual orientation, gender identity, national origin veteran, or disability status. We are proud to be an equal opportunity workplace and an affirmative action employer. Drug-Free Workplace.