Senior Product Manager

Job Summary:

SENIOR PRODUCT MANAGER

Location: Australia / New Zealand

Division: Festivals & GA (Universe)

Line Manager: Head of Product (Moshtix)

Contract Terms: 12-Month Fixed-Term Contract, Full-Time, 38 or 40 hours per week

ABOUT MOSHTIX

Hi, we’re Moshtix, Australia’s most trusted GA ticketing provider, and part of the Ticketmaster family. We specialise in live music and a broad range of entertainment events, working with some of the country’s most iconic entertainment events, exhibitions, festivals and venues. We help people discover and share the live entertainment they love through our mission to “Make Live Easy”.

THE PRODUCT TEAM

The Product team define market requirements for products before they are deployed to local market for Marketplace and Enterprise and any other products as required.  This includes working closely with the management team to execute the projects on our product roadmap, market research for competitors with the marketing team, working with designers to determine workflows and especially working closely with the development teams to deliver products.

The Product team work collaboratively with global stakeholders to ensure technology products for ticketing (inventory platforms & client tools) as well as Ecommerce (fan facing) channels are maintained and/or developed for our ever-changing market needs.

THE JOB

The Senior Product Manager exists to lead the discovery, planning, delivery and launch of a defined area of the Universe product roadmap, turning client and fan needs into validated problems, clear requirements and shipped product.

Operating as part of the Product team and reporting to the Head of Product, the role owns its initiatives end to end across the full product lifecycle, working hand in hand with a global engineering team and designers across ANZ, the UK and India to build the right things and build them well, iteratively and at global scale.

This position will contribute to ensuring our products meet and exceed the needs of clients and fans, driving adoption and the long-term growth of the platform.

WHAT YOU WILL BE DOING

PRODUCT DISCOVERY & DEFINITION

• Plan and run discovery: client and user interviews, usability testing and other research to validate problems before we build
• Translate research and market insight into clearly defined, prioritised opportunities
• Write clear product requirements, user stories and acceptance criteria engineering can act on
• Pressure-test assumptions and scope with engineering and design before committing to build

PRODUCT DELIVERY & EXECUTION

• Lead roadmap initiatives end to end across the full lifecycle, from planning through launch
• Partner closely with a global, distributed engineering team to ship iteratively and at scale, currently weighted to Universe delivery
• Run product ceremonies (kick-offs, check-ins, retros, solution workshops, showcase / UAT)
• Conduct baseline UAT to ensure what ships meets requirements and works across environments

STAKEHOLDER ALIGNMENT & ROADMAP

• Translate client and market needs into structured roadmap inputs
• Keep global stakeholders across product, engineering and design aligned on priorities
• Communicate roadmap direction and trade-offs clearly and proactively
• Loop the right people in at the right time to keep decisions moving

ADOPTION, MEASUREMENT & ITERATION

• Plan and drive rollout and GTM for new products and features, with enablement and documentation
• Support internal teams with product training and resources
• Measure adoption and impact post-launch against defined goals
• Use learnings to inform prioritisation and the next iteration

TEAM & CULTURE

• Contribute to a positive, high-trust culture across a remote, distributed team
• Share knowledge and support others across product, engineering and design
• Participate in team rituals and improvement activities
• Live the Ticketmaster values in how you work

Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional duties, responsibilities, projects and team support as needed.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• 4+ years of product management experience, defining and launching products end to end
• Discovery and user-research capability, from interviews and usability testing to evidence-based problem validation
• Full product-lifecycle proficiency across requirements, user stories, acceptance criteria and UAT
• Strong UX fundamentals with an analytical, data-informed approach
• Jira and Confluence proficiency, with confident scoping against technical constraints
• Cross-functional delivery experience with distributed engineering teams across time zones
• Product-ceremony facilitation and clear product documentation and presentation skills

YOU (BEHAVIOURAL SKILLS)

• Genuinely curious and customer-obsessed, digging into the "why" and letting evidence, not assumptions, drive decisions
• Highly autonomous and outcomes-driven, exercising sound judgement with minimal oversight
• Calm and organised under competing priorities and rapid change
• Influential across cross-functional teams without relying on formal authority
• Resilient and adaptable in a fast-moving, multi-platform environment
• Collaborative team player who brings others with them and works effectively across time zones
  

ABOUT US

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

ABOUT MOSHTIX

Moshtix is an industry leading General Admission ticketing provider, specialising in live music and entertainment events.

Launched in 2003, our longevity is based around our industry-leading technology that caters for self-service, full service and white label offerings, backed by a team of highly experienced industry professionals. We work with some of the country's most iconic festivals and live music venues, as well as providing ticketing and marketing services to the dance music, comedy, cinema, arts & culture and entertainment sectors nationally.

The Moshtix platform provides a seamless connection between our clients, ticket buyers and the artist, at a fair price to help people discover, share and experience the live entertainment they love.

In 2019, Moshtix became a Ticketmaster company, part of Live Nation Entertainment (NYSE: LYV) - the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.

Moshtix Core Values

Extraordinary Service – We're highly regarded for delivering extraordinary service through our people and solutions, with a mission of “Make Live Easy”. We listen, we respond, and we deliver. We push ourselves to create value every step of the way. 

In It Together – We are proud of our highly supportive ‘In It Together’ Team Culture that drives our cross-department collaborative ethos. We have built deep relationships with our Clients and Fans over more than 20 years by being there to support when it matters most, rolling our sleeves up whenever required.

Passion & Humility – WE thrive on the energy of what we do – connecting people to create lifelong memories through Live experiences. We love to see our Team, Client and Fans succeed, but always celebrate with humility, gratitude and pride, without arrogance or ego, knowing the end of an event is the start of the next.

Purpose Driven – We understand and focus on what matters most to create exceptional, measurable results that delivers real value to our Clients and Fans.  We are committed to having the personal and professional rigour that drives us to learn from our experiences and constantly improve.

Trusted – We’re trusted because we’re transparent, honest, and genuine. Our experience, expertise and integrity provide reassurance that we deliver on our promises and are “in the trenches” when our Clients and Fans need us most. 

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

About Universe

Universe is a leader in online ticketing for events, from intimate music venues to massive immersive experiences. We're growing rapidly as we support innovative concepts for experiences with renowned artists and attractions like Disney, BBC Earth, and BTS. Our highly scalable ticketing platform solves complex technical, product, and design challenges while operating in over 15 countries. We power virtual concerts for Dua Lipa, distributed drive-in events for Garth Brooks, electronic music festivals across North America, long-running immersive experiences like Disney Interactive, and stadium-filling sporting events.

Acquired by Ticketmaster in 2015, our growth has accelerated while maintaining our independence. With a global engineering team over 40 strong, Universe operates with our own roadmap and modern tech stack (including NextJS, TypeScript, Node, Kafka, Kubernetes, and Go) backed by the resources of a Fortune 500 company. We're challenging ourselves to ship iteratively and quickly while scaling globally, building the most powerful and versatile ticketing platform in the world through collaborative, data-driven development. And yes, free concert tickets are a fantastic perk!

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