RP Funding Center Support Staff

This position assists in various functions in support of the RP Funding Center's operations and customer experience. An employee in this classification works directly under the supervision of the Event Staff Supervisor and Guest Services Supervisor. Several positions are open – Usher, Ticket Taker, and Parking. These positions are responsible for monitoring access to and exit from the facility, securing restricted areas, directing guests to proper entrances and seating areas, monitoring non-ticketed events, monitoring guests' safety, maintaining building safety standards, maintaining crowd control, giving directions, and adhering to building policies and specific event requirements. Work is carried out through verbal and written instructions. An applicant can work in one or more of these roles.

Ticket Taker

• Verifies guest tickets for accuracy (event, date, time) and admits only valid entries.
• Greets guests courteously, provides general and event-specific information, and maintains a professional demeanor.
• Directs traffic flow to designated areas.
• Observes and reports suspicious behavior or activities inside and outside the facility.
• Maintains crowd control and stays alert to potential disturbances to support prevention measures.
• Reminds guests of venue policies (e.g., no re-entry, prohibited items).
• Handles guest complaints and diffuses volatile situations calmly and per RP Funding Center policies, escalating to supervisors as needed.
• Checks the facility before, during, and after events for damage and lost items, and reports issues to appropriate personnel.
• Attends meetings, pre-event meetings, and training classes on building policies and procedures as required.
• Handles sensitive and confidential information with discretion.
• Follows the established dress and behavior codes.
• Follows verbal and written instructions from supervisors.
• Performs other duties and job classifications for RP Funding Center as special and emergency or event requirements dictate.
• May be required to participate and/or facilitate training to support departmental or City initiatives and requirements. 
• May be required to work overtime or alternate hours as necessary for the efficient operation of the department.  
• Position is designated as Mission Critical.

Usher

• Provides general and event-specific directions and assistance to guests, including seating, lost and found, restrooms, and accessibility needs.
• Keeps railings, walls, aisles, stairs, and other areas free of congestion as determined by the assigned area to support safe movement.
• Greets and welcomes guests courteously and professionally.
• Monitors guests for adherence to venue policies and reminds them of rules related to re-entry, prohibited items, and event-specific guidelines.
• Monitors assigned areas for accidents, unsafe conditions, and suspicious activity and reports issues to the supervisor immediately to ensure maximum guest enjoyment and safety.
• Provides general and event-specific information effectively to the public
• Directs traffic flow to designated areas.
• Maintains crowd control and is alert to potential disturbances for prevention measures.
• Handles guest complaints and diffuses volatile situations calmly and per RP Funding Center policies, escalating to supervisors as needed.
• Monitors non-ticketed events and performs duties as event requirements dictate.
• Checks facility before, during, and after events for damages and lost articles and reports to appropriate personnel.
• Attends meetings, pre-event meetings, and training classes on building policies and procedures as required.
• Handles sensitive and confidential information with discretion.
• Follows the established dress and behavior codes.
• Follows verbal and written instructions from supervisors.
• Performs other duties and job classifications for RP Funding Center as special, emergency, or event requirements dictate.
• May be required to participate and/or facilitate training to support departmental or City initiatives and requirements. 
• May be required to work overtime or alternate hours as necessary for the efficient operation of the department.  
• Position is designated as Mission Critical.

Parking Lot Patrol

• Provides general and event-specific information effectively to the public
• Manages traffic and parking operations, including controlling entry/exit flow, directing vehicles, collecting payments, and inspecting articles as required.
• Maintains crowd control, monitors for suspicious activity or disturbances, handles guest complaints, and diffuses volatile situations per RP Funding Center policies.
• Inspects facility areas—including entrances, exits, and restricted zones—before, during, and after events for safety issues, damages, and lost articles.
• Monitors non-ticketed events and performs duties as event requirements dictate.
• Attends meetings, pre-event meetings, and training classes on building policies and procedures as required.
• Handles sensitive and confidential information with discretion.
• Follows the established dress and behavior codes.
• Follows verbal and written instructions from supervisors.
• Performs other duties and job classifications for RP Funding Center as special, emergency, or event requirements dictate.
• May be required to participate and/or facilitate training to support departmental or City initiatives and requirements. 
• May be required to work overtime or alternate hours as necessary for the efficient operation of the department.  
• Position is designated as Mission Critical.

Parking Cashier

• Collects and manages parking fees or serves as a cashier at designated workstations during events.
• Assists with traffic and parking control by directing vehicles to designated areas.
• Greets guests courteously and provides general and event-specific information.
• Handles guest complaints and defuses volatile situations calmly, per RP Funding Center policies, escalating to supervisors as needed.
• Observes and reports suspicious behavior or activities in the facility's interior and exterior.
• Checks facility before, during, and after events for damage and lost articles and reports to appropriate personnel.
• Handles sensitive and confidential information with discretion.
• Follows the established dress and behavior codes.
• Follows verbal and written instructions from supervisors.
• May be required to participate and/or facilitate training to support departmental or City initiatives and requirements. 
• May be required to work overtime or alternate hours as necessary for the efficient operation of the department.  
• Position is designated as Mission Critical.

• Must be 18 years of age or older.

SPECIAL REQUIREMENTS:

• Must possess and maintain a valid phone number.
• May need a valid driver's license.

KNOWLEDGE:

• Building evacuation procedures and emergency codes.
• Basic mathematical skills.

ABILITIES:

• Operate basic technology.
• Read and follow verbal and written instructions.
• Adhere to building policies and event requirements.
• Interact positively and professionally with fellow employees and the general public.
• Work flexible hours, including nights, weekends, and holidays.
• Operate a standard golf cart.
• Perform in a fast-paced environment.
• Remain alert and observant to prevent accidents, safety problems, and illegal entry into the facility.
• Handle stressful emergencies for guests and personal safety.
• Establish and maintain effective relationships with employees, supervisors, contractors, and the general public.
• Communicate effectively.

WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS:

• Active work that involves walking or standing most of the time, exerting up to 25 pounds of force regularly, climbing stairs, and routine keyboard operations.
• No significant exposure to environmental hazards.
• Normal visual acuity, field of vision, hearing, speaking, color perception, depth perception, and texture perception.

This job description outlines the general nature and level of work and is not intended to be an exhaustive list of duties or qualifications. Management reserves the right to modify or assign additional responsibilities as needed.

All City of Lakeland positions are subject to testing (e.g. written, oral, performance, computerized, interview, and/or any combination).  Candidates selected for testing will be notified via email or telephone.  Please check your e-mail and telephone messages regularly, including "junk" folders.  Test times and locations to be announced.

THE CITY OF LAKELAND IS AN EQUAL OPPORTUNITY/EQUAL ACCESS EMPLOYER AND A DRUG FREE WORKPLACE