Global Product Support (GPS) Engineer

About The Role

The Global Product Support (GPS) Engineer drives service readiness and technical support for new and existing semiconductor equipment platforms. This role partners with Engineering, Manufacturing, Quality, and Global Service teams to ensure successful product introduction, reliability, and field support.

Key Responsibilities

• Develop service procedures, Best Known Methods (BKMs), troubleshooting guides, and technical documentation for new products.
• Participate in FMECA, first chamber build, test, qualification, and new product introduction (NPI) activities.
• Troubleshoot system issues and work with Engineering to drive resolution.
• Support Quality & Reliability initiatives, including root cause analysis, Failure Analysis (FA), and CAPA activities.
• Create installation, maintenance, retrofit, and repair procedures, as well as service bulletins and engineering notices.
• Collect and analyze performance data to improve product reliability and serviceability.
• Develop and deliver technical training for Customer Engineers and support teams.
• Provide escalated technical support and ensure spare parts readiness for global product deployments.

Requirements

• Bachelor's degree in Electrical, Mechanical, Mechatronics, Chemical Engineering, Physics, Materials Science, or related discipline.
• Experience supporting semiconductor capital equipment or complex electro-mechanical systems.
• Strong troubleshooting skills in electrical, mechanical, pneumatic, vacuum, gas delivery, or motion control systems.
• Ability to diagnose electric motors, high-power delivery systems, and gas flow systems.
• Proficient in using electronic diagnostic equipment such as oscilloscopes and multimeters.
• Able to read and interpret electrical, pneumatic, gas, and mechanical schematics.
• Hands-on experience with mechanical tools such as torque wrenches, drivers, and precision instruments.
• Knowledge of root cause analysis, failure analysis, and corrective action methodologies.
• Strong communication, problem-solving, and cross-functional collaboration skills.
• Willingness to travel as required to support customer and field activities.

Work Location:

• Science Park II (Moving to Tampines starting from mid-2027)

## Qualifications

### Education:

Bachelor's Degree

### Skills

### Certifications:

### Languages:

### Years of Experience:

4 - 7 Years

### Work Experience:

## Additional Information

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### Shift:

Day (Singapore)

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### Travel:

Yes, 25% of the Time

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### Relocation Eligible:

Yes

### Referral Payment Plan:

Employee Referral (Standard)

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.