Branch Manager

Position:

Branch Manager

Job Description:

Senior strategic leader responsible for operational execution, workforce delivery, commercial performance, and client partnerships within the branch.

The role is accountable for driving sustainable profitability and revenue growth; high-quality, compliant workforce solutions; operational excellence and service delivery consistency; strong client relationships and long-term partnerships; a high-performance, accountable team culture

Location:

Cape Town - Century City

Contract Type:

Permanent

Minimum Requirements:

• Lead client engagements, solution discussions and workforce planning conversations
• Lead branch operations and recruitment functions, ensuring seamless service delivery, workforce quality, and a strong performance culture
• Translate organisational strategy into clear, executable operational plans
• Optimise resource allocation to improve efficiency, productivity, and profitability
• Implement operational excellence initiatives that streamline workflows, improve consistency and enhance service delivery
• Ensure alignment between clinical facilitation, recruitment pipeline, payroll and administration
• Own full branch commercial performance, including budgeting and forecasting, monthly and YTD performance tracking, revenue and margin management
• Analyse workforce data and operational metrics to Identify growth opportunities, improve productivity and utilisation and drive revenue-enhancing strategies
• Ensure strong financial discipline through cost control, accurate financial reporting and effective resource utilisation
• Drive client acquisition and retention strategies to grow revenue and market share
• Identify and secure new business opportunities within the healthcare sector
• Analyse client needs and deliver tailored workforce and recruitment solutions
• Leverage industry trends, competitor insights, and financial data to strengthen competitive positioning
• Support and implement marketing and attraction strategies to enhance candidate pipelines and strengthen the Charisma brand
• Build and maintain trusted, long-term client relationships
• Engage clients at a strategic level to understand workforce challenges and align staffing solutions to business needs
• Oversee SLA delivery, OKR performance and client governance frameworks
• Ensure proactive issue resolution and service excellence
• Lead, coach, and develop a high-performing, multi-functional team
• Embed a culture of  accountability, performance excellence and continuous improvement
• Drive performance management processes; quarterly check-ins, regular coaching and feedback and employee engagement and retention
• Build bench strength and succession pipelines
• Provide oversight of Clinical Facilitators to ensure high-quality inductions and orientations, competency assessments and compliance with clinical standards
• Monitor assignee readiness and performance and CPD and ongoing development
• Ensure alignment with client protocols and regulatory requirements (SANC, healthcare standards)
• Ensure a strong, sustainable pipeline of compliant assignees
• Monitor time-to-fill, fill rates, quality of placements
• Ensure recruitment processes are targeted, efficient and aligned to client needs
• Oversee resolution of payroll queries and ensure a positive employee experience
• Strengthen process efficiency and reduce operational risk
• Ensure consistency and adherence to company SOPs and policies
• Track and report on key performance metrics, including revenue vs budget, fill rates and utilisation, productivity metrics and client satisfaction
• Use data-driven insights to drive continuous improvement
• Provide regular reporting to National Operations Manager

Additional Requirements:

N/A

Roles and Responsibilities: