Cybersecurity Ops Analyst I

Plexus is seeking a Cybersecurity Ops Analyst I to join our Global Technology team. In this role, you will be responsible for the daily monitoring and response to cybersecurity events, maintaining security tools, and handling customer support requests. You will collaborate with cross-functional teams to detect, triage, and resolve security incidents while ensuring compliance with security baselines, policies, and procedures.

## Key Responsibilities

• Incident Response & Event Monitoring: Triage, investigate, and analyze security alerts from global ticketing systems and security tools. Escalate security incidents as needed following standard incident response protocols.
• Cross-Functional Collaboration & Support: Partner with internal teams to investigate and resolve cybersecurity incidents and customer requests, adhering to Service Level Agreements (SLAs).
• Data Loss Prevention (DLP) & Phishing Review: Support DLP initiatives including data monitoring and investigations. Review phishing email submissions and investigate removable media usage to evaluate business needs and mitigate risk.
• Tool Administration: Assist in managing cybersecurity tools, including anti-virus/malware, secure file sharing, endpoint encryption, email security, and DLP software.
• Security Posture & Best Practices: Maintain knowledge of current threat trends, frameworks, and regulations. Assist in developing, updating, and enforcing security policies, knowledge base articles, and procedures.

## Qualifications & Requirements

Education & Experience

• Education: Bachelor’s degree with 1+ years of related experience preferred (or an equivalent combination of education and experience).
• Help Desk / Support: Prior experience in technical support or help desk roles is preferred, ideally within a manufacturing environment.

Technical & Professional Skills

• Security Tools: Exposure to DLP, Anti-Virus, SIEM, EDR, Vulnerability Scanners, or related cybersecurity tools is a plus.
• System & Network Fundamentals:
• Basic understanding of Active Directory and Windows/Linux system administration.
• Basic understanding of network services, devices, the OSI model, and TCP/IP protocols.
• Core Principles: Ability to comprehend fundamental cybersecurity concepts (e.g., defense-in-depth) and apply them practically.

## Working Conditions & Travel

• Environment: Professional office setting involving standard desk and computer usage.
• Travel: None required (N/A).