Head of Delivery, AI Operations

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

TaskUs (Nasdaq: TASK) is a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies. We solve complex operational challenges for global category leaders within AI, autonomous vehicles (AV), robotics, and beyond. By combining specialized human talent with intelligent technology, we power the companies shaping the future.

Role Overview

As the Head of Delivery, AI Operations, you will be responsible for ensuring that operations deliver training data (collection and annotation), adversarial testing, model evaluation services, and AI safety reviews meets the highest standards. You will drive thought leadership on project delivery, work closely with customers to define and deliver high-quality outputs, and oversee the development of new production protocols across projects. This role requires a blend of strategic thinking, hands-on operations, and cross-functional collaboration to ensure our services are impactful for AI projects, primarily focused on Physical AI elements such as Robotics and world model development.

The ideal candidate will have a strong entrepreneurial mindset, deep expertise in operations and delivery for AI Services (such as producing training data via FTEs and freelancer models), and experience leading global teams. They will be comfortable working in a fast-paced, ambiguous environment and being in a constant state of learning.

Key Responsibilities:

• Manage the delivery of AI services such as data collection and annotation, adversarial testing, and AI content safety moderation.
• Lead a global team of Operations Managers to oversee successful delivery of AI services to ensure on time and under budget deliveries that meet and exceed customer quality expectations.
• Partner with Sales Enablement and Business Development teams to scope, solution, and land proposals for new client opportunities.
• Design and oversee specialized operations protocols for multiple delivery models including leveraging full time employees in our global centers, remote workers, and freelance workers. 
• Partner cross functionally with Quality, Training, PMO, Sales, and Product and Engineering teams to advance automation and evolve our ability to deliver high quality outcomes.
• Foster a high-performance culture, encouraging continuous learning and improvement.
• Drive a culture of testing, iterating, and scaling processes, ensuring that all workflows are efficient and results-driven.

Required Skills & Competencies:

• 7+ years of Operations leadership experience, ideally within an organization that provides HITL, RLHF and evaluation services to leading LLM developers, Mag7 companies, AV builders and Robotics companies.  
• Deep understanding of how LLMs, Generative AI workflows, and multi-modal data structures (video, spatial, and sensor fusion) essential for the robotics ecosystem.
• You LOVE this stuff. You have a strong pov on the coolest and most useful AI tools on the market, and you love opening the hood and playing around. You have a deep understanding of large language models, generative AI workflows, and data structures.
• Strong interest and commitment to learning about the latest developments in Robotics and Physical AI technologies.
• Strong communication and leadership skills with the ability to engage effectively with customers, internal stakeholders, and global teams.
• Track record of managing teams in a high-velocity environment, with a focus on outcomes.
• Excited to tackle ambiguous problems with a relentless attitude of testing, iterating, and scaling solutions.
• Strong analytical skills with the ability to derive actionable insights from complex data.

Location:

• UK or Ireland (remote)
• Traveling - 25%

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.