Field Service Engineer

Overview: Working alongside our client, an established market leader in the supply of specialist industrial equipment, automation and material handling solutions for the plastics industry, we are looking for an experienced Field Service Engineer

Benefits:

• Company pension contribution of 5%.
• 25 days holiday plus bank holidays, with additional annual leave awarded based on length of service.
• Company van, laptop and mobile phone provided.
• Monday to Friday working week, with an early finish on Fridays.
• Access to AVIVA Smart Health, including 24/7 online GP and wellbeing support.
• Free eye tests every two years.
• Income protection covers after one year’s service.
• Death in service benefit – 2x salary, increasing to 4x after five years.
• Enhanced maternity and paternity pay.
• Additional employee wellbeing and financial support benefits.
• Long-term career development opportunities.

 

Remit:

• This position will suit an experienced Field Service Engineer or Electro-Mechanical Service Engineer with strong electrical and mechanical fault-finding skills, ideally gained within industrial machinery, automation or the plastics manufacturing industry.
• This is a field-based position covering the Northeast region, involving regular travel to customer sites to undertake equipment installation, servicing, breakdown repairs and commissioning.
• Reporting to the Engineering Manager, the successful candidate will work independently and as part of a wider engineering team, delivering high-quality technical support and building strong customer relationships.

 

Role:

• Install, service, maintain and commission industrial machinery and automation equipment at customer sites.
• Diagnose and rectify electrical, mechanical and control system faults, ensuring minimal equipment downtime.
• Carry out planned preventative maintenance and respond to equipment breakdowns.
• Provide technical support and equipment training to customers.
• Troubleshoot PLC-controlled machinery, electrical control systems, pneumatic and hydraulic equipment.
• Prepare detailed service reports, documenting work completed, technical issues and recommendations.
• Maintain strong working relationships with customers, providing professional technical advice and support.
• Identify opportunities to improve equipment performance, reliability and operational efficiency.
• Maintain accurate service records and update the company’s CRM and project management systems.
• Plan and coordinate service activities, communicating schedules and progress with the Service Manager.
• Support internal engineering, technical and sales teams when required.
• Ensure all work is completed in accordance with health and safety procedures and company standards.

 

Experience Requirements:

• Previous experience as a Field Service Engineer, Service Engineer, Maintenance Engineer or similar within an industrial engineering environment.
• Strong electrical and mechanical fault-finding, troubleshooting and repair skills.
• Good understanding of electrical control systems, PLCs and industrial automation.
• Working knowledge of pneumatic and hydraulic systems.
• Experience working with three-phase, single-phase and low-voltage electrical systems.
• Electrical or Mechanical Engineering apprenticeship, City & Guilds qualification in Electrical/Electromechanical Engineering, or equivalent experience.
• Ability to install, commission, service and maintain industrial machinery.
• Excellent communication and customer service skills, with the ability to explain technical issues clearly.
• Good IT skills, including Microsoft Office and the ability to learn company-specific systems.
• Full driving license and ability to travel extensively throughout the designated region.
• Experience within the plastics industry, material handling systems, process cooling or pneumatic conveying would be advantageous.
• Previous experience using CRM systems, including MS Dynamics or Navision, would be beneficial.
• IPAF certification would be advantageous.

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